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# IT Helpdesk Officer

- **Company:** Southbank Centre
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Business Systems, Productivity Software, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=dd073754c97362e3

## About the Role

Do you have experience in Organizational skills?, * Good organisational skills with the ability to work calmly under pressure, multitask and prioritise.

 * Good written and verbal communication skills, including the ability to explain technical information clearly.
 * Good analytical and troubleshooting skills showcasing their ability to support real time fixes.
 * Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints.
 * Great IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools.

## Description

We are currently looking for a IT Helpdesk Officer to join our Information Technology team on a full time permanent contract.

The successful candidate will join a small but essential team that provides support to the Southbank centre IT Users covering all areas of IT. The Helpdesk is an essential part of the Operations team., * Experience of working well in a team on an IT ServiceDesk or Desktop support team.

 * The ability to successfully manage their own IT tickets in their queue with minimal supervision.
 * To be responsible on keeping all users up to date with any issues that they are dealing with and to collaborate well with their team and others alike.
 * Assist with the maintenance, support, administration and upgrading of existing IT business systems as requested and approved by the IT Helpdesk Manager.
 * Help maintain the asset register of SC's IT assets throughout their life cycle from acquisition to disposal.


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