> Markdown version of [/jobs/ext/348759-connectivity-service-desk-team-leader](https://www.wearedevelopers.com/jobs/ext/348759-connectivity-service-desk-team-leader). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Connectivity Service Desk Team Leader - **Company:** IMT Resourcing Solutions - **Location:** London, UK - **Experience:** Expert - **Salary:** £40,000.0 - £50,000.0 - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, DDoS Mitigation, Virtual Private LAN Services, Multi-protocol Systems, OSI Models, Junos, Network Architecture, Routing, Oracle (Applications), PCI Data Security Standards, Salesforce.Com, TCP/IP, Scripting, Computer Network Operations, Juniper, SolarWinds (Software), Wireless Technologies, Fortinet, Open Network Automation Platform - **Published:** June 19, 2026 - **Apply:** https://find.jobs/jobs-near-me/connectivity-service-desk-team-leader-united-kingdom/2824519398-2/ ## About the Role * Minimum 5 years' experience within a Service Desk, ISP, MSP or similar networking environment. * Proven experience leading technical teams while remaining hands-on technically. * Strong knowledge of routing, switching and wireless technologies. * Solid understanding of TCP/IP, OSI models, MPLS and VPLS deployment and management. * Extensive experience supporting Juniper networking environments within a service provider setting. * Strong understanding of MPLS, RSVP, VPLS, BGP Route Reflectors and dual-stack networking. * Experience with scripting, automation and network automation tooling. * Knowledge of DDoS mitigation technologies and best practices. * Familiarity with compliance and governance frameworks such as PCI DSS, ISO 27001 and ITIL. * Excellent communication skills with the ability to engage technical and non-technical stakeholders. The ideal candidate will bring strong leadership capability, a proactive approach to problem solving and a passion for delivering exceptional customer service within a fast-paced and evolving technical environment. Desirable Skills & Certifications * CCNA * CCNP * JNCIA-Junos * Fortinet NSE Certifications * SolarWinds Certified Professional * ITIL Foundation * Degree qualification or equivalent commercial experience * Experience with CRM and ERP platforms such as Salesforce or Oracle ## Description Our client, a leading provider of connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth of a high-performing networking function. What you'll do * Lead, develop and mentor a team of Network Engineers delivering customer-focused support services. * Act as a senior escalation point for complex networking incidents, requests and changes. * Troubleshoot and resolve advanced network issues in collaboration with customers and third-party suppliers. * Commission, maintain and upgrade network infrastructure across a service provider environment. * Manage network changes and ensure minimal disruption to services. * Develop and maintain operational processes, procedures and technical documentation. * Build and maintain a comprehensive knowledge base for the wider team. * Ensure network infrastructure documentation remains accurate and up to date. * Support network operations outside of core business hours when required for planned or emergency activities. * Drive continuous improvement across service delivery, operational processes and team performance. You'll work closely with network operations, engineering teams, customers and external suppliers to maintain service quality, improve operational efficiency and support business growth. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)