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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Premium Support Engineer - Identity & Access Management (IAM) - **Company:** OpenText - **Location:** Reading, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Java (Programming Language), Microsoft Windows, Amazon Web Services, Proxy Servers, User Authentication, Microsoft Azure, Bash Shell, Cloud Computing, Databases, Web Servers, Identity and Access Management, Python (Programming Language), PostgreSQL, Linux System Administration, Microsoft SQL Server, Open Source Technology, Oracle (Applications), TCP/IP, Transport Layer Security, Firewalls (Computer Science), Kubernetes, OpenText, Web Technologies, Docker - **Published:** June 19, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b0498aab720a731a ## About the Role Do you have experience in Technical support?, Do you have a Bachelor's degree?, * 3+ years of previous experience in a technical support environment (and a Bachelor's degree, or higher, in a technical field is considered a plus) * Calm and analytical individual with excellent troubleshooting skills * Professional with excellent communication skills, authoritative voice during critical situations * Helpful, flexible and willing to go the extra mile to ensure customer satisfaction. * Advanced knowledge of NetIQ IAM products: Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager. * Familiarity with the following would beadvantageous: * Windows and Linux administration * Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers * Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server) * Basic understanding of web technologies (HTTP/SSL/web servers) * Cloud experience: AWS and Azure specifically * Containers experience: Docker/Kubernetes or any of the open-source alternatives * Python, Java and Shell scripting.#LI-Onsite ## Description Come join us as aSenior Premium Support Engineer inReading, GBR where you will act as a Senior Technical Support Engineer who will assist assigned customers by providing a single point of contact into the OpenText Technical Support organization. You will add value for your assigned Premium Support customers by gaining first-hand knowledge of theirNetIQ IAM environment(s), configuration and support requirements. This familiarity will accelerate response times and resolution times for support incidents. What the role offers * Be the single point of contact for NetIQ IAM technical support cases logged by your assigned Premium Support customers, * Develop an in-depth understanding of your customers' NetIQ IAM environment and configuration to resolve their support cases more efficiently, * Develop a strong working relationship with the customer's technical team, * Provide proactive technical support advice to assigned customers to improve the performance and reliability of their NetIQ IAM solutions and minimise operational support issues, * Coordinate with other OpenText technical experts and IAM Product Engineering as required to expedite timely resolution of support cases. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)