> Markdown version of [/jobs/ext/348797-it-support-technician](https://www.wearedevelopers.com/jobs/ext/348797-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** IT2 Limited - **Location:** Eastwood, UK (Remote available) - **Experience:** Starter - **Salary:** £26,000.0 - £29,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Password Management, Azure Active Directory, Cloud Services, Remote Service Software, Microsoft SharePoint, TCP/IP, Software Vulnerability Management, Wi-Fi Technology, Information Technology, User Administration, User Accounts - **Published:** June 19, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d0e7e303bb5d3853 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, This role is ideal for someone with at least 1-3 years of experience in an IT support position, preferably within an MSP environment., * Minimum 1-3 years' experience in an IT Support Technician, Service Desk Analyst, or similar role. * Strong knowledge of Windows 10/11 and Microsoft Office applications. * Experience supporting Microsoft 365 environments. * Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi). * Experience with Active Directory and user administration. * Strong troubleshooting and problem-solving skills. * Excellent communication and customer service skills. * Full UK driving license Desirable Skills & Experience * Previous experience working within a Managed Service Provider (MSP). * Experience using MSP tools, including: * RMM * Document and password management * PSA * Security Tools * M365 Protection and Backup * Knowledge of Microsoft Azure and Entra ID. * Experience with cybersecurity solutions such as EDR, MDR, email security, and vulnerability management. * Familiarity with backup and disaster recovery solutions. * Relevant IT certifications such as: * Microsoft Fundamentals * CompTIA A+ * CompTIA Network+ Personal Attributes * Passionate about technology and continuous learning. * Positive, proactive, and professional attitude. * Strong attention to detail. * Ability to prioritise and manage multiple tasks effectively. * Team player with a willingness to support colleagues and clients alike. ## Description As an IT Support Technician, you will provide remote and onsite technical support to our clients, resolving a wide range of IT issues while delivering excellent customer service. You will work closely with other technicians and seniors to support and maintain client environments across Microsoft 365, Windows, networking, cloud services, and security solutions., * Provide 1st and 2nd line technical support to clients via phone, email, and remote support tools. * Troubleshoot and resolve hardware, software, networking, and user-related issues. * Support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Entra ID (Azure AD). * Manage user accounts, permissions, and security policies. * Monitor and maintain client systems using Remote Monitoring & Management (RMM) tools. * Escalate complex issues to senior engineers where required. * Document support tickets, solutions, and technical procedures accurately. * Assist with IT projects, migrations, and new client onboarding. * Maintain excellent communication with clients throughout the support process. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)