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# Help Desk Technician with Portuguese

- **Company:** Ria Money Transfer
- **Location:** Alcobendas, Spain
- **Contract:** Permanent contract
- **Skills:** Web Browsers, Issue Tracking Systems, Software Tools, Web Applications, Information Technology, Zendesk
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=11e3debd8bb839ce

## About the Role

* Fluency in Portuguese (spoken and written) and Spanish or English- required
 * Previous experience in Helpdesk, IT support, or customer service
 * Basic knowledge of IT systems, including browsers, email clients, and web-based tools
 * Experience with ticketing systems (e.g., Zendesk) is a plus
 * Ability to work in a fast-paced, customer-focused environment

## Description

As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues., * Provide Level 1 IT support in Portuguese/Spanish via phone and email

 * Troubleshoot basic hardware, software, and connectivity issues
 * Handle user inquiries related to web tools and platforms
 * Deliver professional, empathetic, and effective customer service


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