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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior ServiceNow Architect - CPQ / Sales and Order Management (AI-focused) - Hybrid (Madrid) - **Company:** The White Team - **Location:** Tres Cantos, Spain - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Agile Methodology, Artificial Intelligence, Automation of Tests, Cloud Computing, Design of User Interfaces, OAuth, Oracle (Applications), Salesforce.Com, SAP (Applications), Systems Integration, Working Model 2D, Software Organization, Data Import/Export, Client Side Scripting, Multi-Agent Systems, Prompt Engineering, SOAPAPI, Git, Material UI, Virtual Agents, Restful APIs, Software Version Control, ServiceNow Customer Service Management, Servicenow - **Published:** September 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4c0856ccbea37efe ## About the Role We are looking for professionals with at least 5 years of experience working with ServiceNow, experience in CRM/Industry Workflows solutions, and hands-on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, Logik.ai and Quote-to-Cash processes will be highly valued., Must-have * Minimum 5 years of experience working with ServiceNow. * Proven experience in ServiceNow development and architecture. * Experience working with CRM and Industry Workflows, particularly Sales and Order Management, CSM, Product Catalogue or Order Management. * Hands-on experience developing AI capabilities on the Now Platform, using technologies such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence. * Strong knowledge of JavaScript, GlideRecord, server-side and client-side scripting, Script Includes, Business Rules and ACLs. * Experience with Flow Designer, IntegrationHub and Scoped Applications. * Experience with integrations using REST/SOAP APIs, OAuth/JWT, Transform Maps and data import processes. * Experience with Now Assist / AI Agent Studio, including agent and skill configuration and prompt design. * Experience developing user interfaces using UI Builder, Now Experience or Service Portal. * Experience with Automated Test Framework (ATF) and source control using Git. * ServiceNow Certified System Administrator (CSA) certification. * ServiceNow Certified Application Developer (CAD) certification. * Strong teamwork skills and a quality-oriented approach to development. * Advanced level of English. Nice to have * CIS certification in a CRM product line, particularly CIS-CSM. * Experience with Logik.ai. * Previous experience in CPQ, including product configuration, business rules, pricing, discounts and Quote-to-Cash processes. * Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton. * Knowledge of Agentic AI architectures, including MCP-based integrations and multi-agent orchestration. * Experience in industries involving complex products, such as manufacturing, high-tech, telecommunications, industrial or medical devices. * Experience working with Agile methodologies., * Strong analytical and problem-solving skills. * Ability to translate business requirements into structured, scalable and maintainable technical solutions. * Strong focus on quality and software development best practices. * Excellent communication skills with both technical teams and business stakeholders. * Ability to analyse requirements, propose alternatives and communicate risks and potential solutions. * Technical leadership skills and ability to mentor other developers. * Comfortable working in fast-evolving technology environments, particularly across ServiceNow and Artificial Intelligence. ## Description The selected candidate will play a key role in designing and developing CPQ and Quote-to-Order solutions, working with ServiceNow technologies and Artificial Intelligence capabilities such as Now Assist and AI Agent Studio., * Design, develop and configure solutions on ServiceNow, particularly across Sales and Order Management, CSM and CPQ. * Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration. * Develop CPQ solutions, including configuration rules, pricing logic and integration with the wider order lifecycle. * Design and develop AI capabilities using Now Assist and AI Agent Studio, including agents, skills and prompts to support business and sales processes. * Develop integrations between ServiceNow and external systems using REST APIs, IntegrationHub and custom spokes. * Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components. * Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions. * Provide technical guidance and support to junior and mid-level developers. * Contribute to the definition of best practices, standards and reusable components. * Support the technical estimation and definition of projects and solutions., * Opportunity to participate in projects focused on the transformation and evolution of ServiceNow solutions. * Training and professional development in CPQ, Logik.ai and ServiceNow AI capabilities. * Support for obtaining and maintaining ServiceNow certifications. * Opportunity to work on CRM transformation and process automation projects. * Collaborative working environment with strong opportunities for professional development. * Hybrid working model.