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# Product Trainer & Technical Support

- **Company:** EFT-SYSTEMS GmbH
- **Location:** Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Working Model 2D, Diagnostic Tools
- **Published:** June 12, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=db183d2527e00c79

## About the Role

Do you have experience in Customer service?, * At least 1 year of experience in customer service, a shared services environment, technical support, or a hotline function.

 * Strong analytical and problem-solving skills, with the ability to identify effective solutions to complex customer issues.
 * Basic electrical knowledge and understanding of product functionality and wiring principles, including concepts such as voltage, current, and cabling, would be an advantage.
 * Professional, friendly, and customer-focused communication skills, both written and verbal.
 * A proactive attitude, willingness to learn, openness to feedback, and a strong team spirit.
 * Ability to thrive in a fast-paced environment while maintaining high quality standards.
 * Excellent interpersonal and communication skills with a positive, solution-oriented mindset.
 * German is a must! Knowledge of additional languages, particularly Italian and/or French, would be considered an asset.

## Description

* Provide technical customer support via phone and email.
 * Analyse and identify error patterns and technical issues.
 * Deliver expert technical assistance during the commissioning and operation of energy storage systems.
 * Perform remote maintenance activities using current diagnostic tools.
 * Use remote support technologies to communicate with customers and products across Europe.
 * Manage and track cases through the ticketing system.
 * Independently handle support tickets through to resolution, including arranging spare parts when required.
 * Deliver presentations and training sessions on our storage systems to installers and partners through webinars, exhibitions, trade fairs, and other events.

Working Model

 * Hybrid working model combining home office and business travel.
 * Travel may be required for exhibitions, events, and customer-related activities.
 * A reliable and stable internet connection is essential for remote work., * Interesting and varied responsibilities within a committed and supportive team.
 * The opportunity to grow with a company operating in the exciting renewable energy market.
 * Flat hierarchies, short decision-making processes, and a high degree of flexibility and autonomy.
 * A diverse team that values both experience and fresh perspectives.
 * A structured onboarding programme that balances close guidance with independent learning and development.


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