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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Engineer - **Company:** Clarus Education - **Location:** Manchester, UK (Remote available) - **Experience:** Expert - **Salary:** £25,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, LiveChat - **Published:** June 21, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=104f4bb953fe5478 ## About the Role Do you have experience in IT support?, * Some experience in a customer-facing support or service role, software background not required but you need to be comfortable solving problems under pressure * Clear written communication, you'll be handling live chat and email and quality matters * Genuine curiosity about how software works, you'll be learning a complex product and need to enjoy that process * Comfortable saying "I don't know" and knowing what to do next, escalating well and flagging gaps clearly is a core skill here * Organised and reliable, responses sent, cases logged, follow-ups done * Quick to pick up new tools and ways of working * Most importantly, enthusiasm for getting things right, a low ego about asking for help, and the ambition to grow quickly into more complex work, * Customer support: 1 year (preferred) ## Description We use AI in the way we operate, not as a buzzword, but as a genuine lever for doing better work faster. You'll be working with a team that uses AI to capture knowledge, review content, and help customers get answers. You'll be expected to use those tools too. This is the entry point into a team with a genuine career path. You won't be doing the same job in two years. The Opportunity You'll be the first point of contact for Clarus customers, handling live chat, resolving inbound support tickets, and making sure customers get fast, accurate answers. That's the core of the role and you'll get good at it quickly. But this isn't just a support queue. As you build your product knowledge, you'll start picking up solutions work, implementation support, configuration queries, and more complex customer problems. The pace at which that happens depends on you. You'll also play an important role in how the team learns. When you spot a gap in the knowledge library, something a customer asked that should have an answer and doesn't, you flag it. That gap becomes content. Your curiosity about what you don't know is genuinely valuable here., * Handle live chat and inbound support tickets as the first point of contact * Resolve common queries quickly and escalate clearly when something needs senior input * Build the instinct to know what you can handle and what needs passing on Knowledge Gap Flagging * Flag gaps in the knowledge library clearly and specifically when a customer asks something that isn't covered * This is a structured part of the role, not just a suggestion Growing into Solutions Work * Pick up implementation and configuration tasks progressively as your product knowledge develops * Always with support from seniors and the Lead around you Using the Knowledge Library * Use the team's guides and walkthroughs as your primary resource before escalating * Contribute to the library as your knowledge deepens ## Related Videos - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Your next 10x engineer isn't in your city. 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