> Markdown version of [/jobs/ext/349544-1st-line-technical-support](https://www.wearedevelopers.com/jobs/ext/349544-1st-line-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Technical Support - **Company:** D P SYSTEMS - **Location:** Loughton, UK - **Salary:** £25,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Asymmetric Digital Subscriber Line, Android Software Development, Apple IOS, Microsoft Azure, Microsoft Outlook, Computer Networks, Issue Tracking Systems, Internet Protocol, Microsoft Office, Windows Domain, Sage Accounting, Remote Service Software, TeamViewer, Wireless Access Point, Wi-Fi Technology, Data Logging, Network Routers, Tablet Computers, Firewalls (Computer Science), Adobe, Laptops - **Published:** June 21, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=801885cb160a1cee ## About the Role Do you have experience in Windows?, We are looking for a capable and customer-focused 1st Line MSP Engineer to join our office-based support team. The successful candidate will be the first point of contact for customer support requests, handling helpdesk calls and emails, logging tickets, troubleshooting technical issues and escalating where required. This role is suited to someone with previous experience working within a Managed Service Provider environment and a practical understanding of supporting multiple customer networks and systems., · Previous experience working within an MSP environment is essential. · Service Desk & Use of Service desk ticketing systems such as HALO · Previous experience of using RMM Tools such as NINJA & N-ABLE · Proven experience installing, configuring and supporting Windows 10/11. · Experience supporting PCs, laptops and tablets in a Windows Domain Azure joined environment. · Experience supporting and administering Windows Server Active Directory and Group Policies. · Experience supporting Microsoft Office 2010, 2013, 2016 and Microsoft Office 365. · Experience supporting and administering Office 365 and Outlook users. · Ability to install workstation and laptop operating systems. · Experience installing general PC and network-based software, including Microsoft Office, Sage, Adobe and similar applications. · Experience with Android, iOS and MDM technologies. · Experience installing cabling, including Cat5e, patching and terminating. · Ability to use remote support tools such as RDP, TeamViewer and LogMeIn. · Understanding of IP networks and the ability to troubleshoot network problems. · Experience understanding the configuration of routers and firewalls. · Ability to configure ADSL routers, Wi-Fi access points, NAS boxes, network printers and scanners. Personal Attributes · Excellent communication skills, both written and verbal. · Strong customer service focus and a professional telephone manner. · Ability to work independently and take ownership of assigned tickets. · Good problem-solving skills and attention to detail. · Ability to prioritise workload and work effectively in a busy helpdesk environment. · Willingness to learn, develop technical skills and support colleagues where needed. · Reliable, punctual and comfortable working full time from the office. Right to Work Applicants must have the right to work in the UK and be able to provide appropriate documentation if required. ## Description · Answer incoming helpdesk calls and emails in a professional and timely manner. · Log all customer issues and service requests accurately as tickets. · Investigate and resolve logged issues autonomously where possible. · Escalate tickets to senior engineers where issues fall outside your skill level or require further support. · Provide telephone and remote support to resolve customer problems and service requests. · Visit customer sites to provide IT support, including installing PCs, laptops, software and upgrades. · Troubleshoot hardware, software, network and user-related issues across customer environments. · Support new projects, including building systems and preparing infrastructure for remote and on-site deployments. · Maintain a high standard of customer service and keep customers updated on ticket progress. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)