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# Helpdesk Administrator

- **Company:** GFM LTD
- **Location:** Bury St Edmunds, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Computer-Aided Facility Management, Data Logging
- **Published:** June 21, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5b06fd40942c9a08

## About the Role

Do you have experience in Microsoft Word?, * Demonstrated experience in a facilities management helpdesk environment

 * Excellent communication and customer service skills
 * Strong working knowledge of CAFM systems (e.g. Maximo, Concept)
 * Experience planning, scheduling, and assigning both reactive and PPM tasks
 * Confident in liaising with clients to coordinate site access and works
 * Capable of raising and receipting purchase orders for materials, parts, and services
 * Experienced in engaging with subcontractors for both reactive and scheduled works
 * Proactive in chasing engineers and subcontractors for updates and completion paperwork
 * Comfortable logging calls and updating job statuses within the CAFM system
 * Strong attention to detail with a commitment to meeting SLA and KPI targets, * Helpdesk within Facilities Management: 1 year (preferred)

Language:

 * English (required)

## Description

We are looking for a dedicated, site-based Helpdesk Administrator to manage and monitor the CAFM system. This role ensures reactive and planned maintenance tasks are properly assigned, chased, and closed down, all while meeting strict SLA requirements to avoid KPI penalties., * Act as the first point of contact for all reactive and planned preventative maintenance (PPM) tasks

 * Produce open work reports for helpdesk activities
 * Maintain and cleanse data within the CAFM system
 * Engage with clients regarding outstanding work orders
 * Raise and receipt purchase orders for works and goods
 * Ensure timely payments by confirming deliveries and services from suppliers
 * Liaise with subcontractors and suppliers to resolve queries
 * Carry out a range of administrative duties, including:
 * Processing engineer timesheets
 * Supporting the Contract Manager with data for monthly client reports
 * Taking meeting minutes
 * Producing weekly helpdesk reports
 * Collating domestic audit documentation


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