> Markdown version of [/jobs/ext/349583-2nd-line-it-technician](https://www.wearedevelopers.com/jobs/ext/349583-2nd-line-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Technician - **Company:** Netlogix UK Ltd - **Location:** Plymouth, UK - **Experience:** Experienced - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Windows Servers, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Office365, Microsoft InTune - **Published:** June 21, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c2158c0d4a7209e5 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, We're a small and friendly team so this role will suit someone who is driven and wants to get stuck in and turn their hand to any technical problem. It can be a fast-paced environment so having the ability to multi-task is essential. A large part of the role is providing exceptional customer service so great interpersonal skills are needed., * Minimum of 3 years working in a technical support role. MSP experience advantageous * Microsoft 365 administration and knowledge of the 365 Business licensing * Microsoft Windows Server administration (Active Directory, DHCP, DNS, GPOs, Entra Sync) * Windows 10/11 support * Understanding of networking (LAN, WAN, VLANs, WiFi, VPN) * Experience creating Intune Configuration Profiles/Conditional Access Policies/App Protection Policies would be advantageous but not essential * Knowledge of phone systems, particularly 3CX would be of benefit * Full UK driving license ## Description Netlogix has been providing honest and responsive IT support for over 20 years. While technology has evolved dramatically, our commitment to exceptional customer service remains unchanged. We're a growing company and looking to expand our team to ensure that we continue to deliver the best client experience. We're implementing new software and new service delivery ideas so this is a great opportunity for someone who wants to make a difference and not be just a number., As a 2nd Line IT Technician, you will be providing remote and onsite IT support to our customers across the South West. You will work with clients at all levels of seniority so having the ability to translate technical terms for non-technical individuals will be important. No two days will be the same as you'll be working with and administering many different technologies including the Microsoft 365 suite, Windows servers, Windows desktops, networking equipment, WiFi installations, phone systems, CCTV and more. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)