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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure and Operations Director - **Company:** HSSL Technologies - **Location:** London, UK - **Experience:** Expert - **Salary:** £82,963.0 - £119,223.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Databases, Data Centers, Disaster Recovery, Virtualization Technology, Wide Area Networks, Private Cloud Environment, Computer Network Operations, Mttr, Multi-Cloud, Infrastructure Automation Frameworks, Information Technology, Palo Alto Networks, Performance Monitor, Nutanix, Cisco, Vmware - **Published:** June 21, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d67628918b8792ab ## About the Role Do you have experience in Virtualization?, · 10+ years in IT infrastructure and operations, with at least 5 years in a senior leadership role within an IT services, MSP, or managed hosting provider environment. · Proven track record of managing end-to-end infrastructure for large external customers (enterprise scale: 5,000+ seats, multi-site, multi-cloud). · Deep experience with ITIL or similar service management frameworks, with the ability to make process pragmatic, not bureaucratic. Technical Breadth & Business Acumen · Strong understanding across the full stack: networking, compute, storage, virtualization, cloud, databases, and end-user compute. · Demonstrated experience owning a division P&L, with sharp commercial instincts around contract scoping, utilization, and margin optimization. · Certifications strongly preferred: ITIL Expert/Managing Professional, PMP, AWS/Azure Solutions Architect, CCNP, or equivalent. Leadership & Communication · Exceptional executive presence: you can defuse a tense situation with a frustrated customer and inspire a room of engineers in the same breath. · Data-driven decision-maker with strong analytical skills for capacity planning, root cause analysis, and service reporting. · A coach at heart: you build leadership pipelines and grow future managers. ## Description We're looking for a strategic and hands-on Infrastructure & Operations Director to own the full lifecycle of service delivery for our large-scale client portfolios., This is not a traditional internal IT role. As Director of I&O, you will lead the teams and platforms that power our customers' businesses 24/7. You'll bridge the gap between complex engineering, operational excellence, and relentless customer focus. Your mission: ensure the availability, security, and performance of diverse, large-scale infrastructure environments while scaling our managed services practice. You'll have direct accountability for multi-million-dollar service lines, SLA attainment, and a high-performing team of architects, engineers, and service delivery managers., Strategic Leadership & Customer Delivery · Own the end-to-end infrastructure roadmap and operational delivery for a portfolio of large enterprise customers. · Act as the executive sponsor for key accounts, building trusted relationships with CIOs, VPs of Infrastructure, and other customer stakeholders. · Translate complex client business requirements into robust, scalable, and cost-effective technical solutions. · Drive continuous service improvement initiatives, leveraging automation and proactive monitoring to elevate the customer experience. Operational Excellence · Lead 24/7/365 operations, including network operations centers (NOC), data center operations, cloud platforms, and incident/response teams. · Govern strict SLA, SLO, and KPI adherence across all managed environments-meeting commitments for uptime, performance, and MTTR. · Own major incident management: you're the calm in the storm, ensuring swift technical resolution and transparent client communication. · Oversee capacity planning, disaster recovery, and business continuity programs on behalf of customers. Practice Building & Financial Performance · Manage P&L for the I&O division, balancing resource allocation, staffing utilization, and infrastructure costs to meet profitability targets. · Partner with Sales and Solution Architects on RFPs, scoping, and contract negotiations for new large-scale engagements. · Define and standardize service offerings (private cloud, hybrid hosting, SD-WAN, EUC, etc.) to productize and scale the business. Technology & Automation · Champion the adoption of Infrastructure-as-Code (IaC), AIOps, and next-generation monitoring to reduce toil and increase service velocity. · Maintain deep expertise across domains: public cloud (AWS/Azure), on-premise hypervisors (VMware, Nutanix), networking (Cisco, Palo Alto, SD-WAN), and modern endpoint management. · Ensure all managed environments meet rigorous security and compliance frameworks (ISO 27001, SOC 2, HIPAA, etc.). People Leadership · Build, mentor, and retain a world-class distributed operations team across L1-L4 support, engineering, and architecture. · Foster a culture of ownership, continuous learning, and operational discipline. · Design on-call rotations and escalation paths that balance employee wellbeing with 24/7 client needs. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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