> Markdown version of [/jobs/ext/349790-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/349790-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** Help & Care
- **Location:** Christchurch, UK (Remote available)
- **Salary:** £35,150.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Cyber Security, Digital Technology, Microsoft PowerPoint, Salesforce.Com, Microsoft SharePoint, Computer Equipment, User Accounts
- **Published:** June 21, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2461b3fb6e7ccf97

## About the Role

Do you have experience in Technical support?, We are looking for someone who:

 * Has experience providing IT support in a helpdesk, customer service or technical support environment.
 * Has a good understanding of computer hardware, software and networking.
 * Has strong Microsoft 365 skills, including Teams, Word, Excel and PowerPoint.
 * Can explain technical issues clearly to non-technical users.
 * Is organised, proactive and able to manage competing priorities.
 * Is approachable, patient and committed to delivering excellent customer service.
 * Shares our values and passion for supporting people and communities.

Experience of SharePoint, Salesforce, hybrid working environments or the charity sector would be advantageous.

## Description

This is an exciting opportunity to join Help & Care at a pivotal point in our digital journey.

As our IT Support Specialist, you will be the first point of contact for day-to-day IT support, helping colleagues and volunteers work effectively and confidently.

Providing Level 1 and Level 2 support, you will play a key role in ensuring our systems, equipment and digital tools run smoothly, enabling our teams to deliver meaningful services across Dorset.

Key Responsibilities

 * Provide first-line IT support via phone, email and in person.
 * Diagnose and resolve hardware, software, printer and connectivity issues.
 * Support Microsoft 365, Salesforce and other organisational systems.
 * Support and maintain our SharePoint environment, intranet and website platforms.
 * Set up laptops, mobile phones and other equipment for staff and volunteers.
 * Manage user accounts, access permissions and password resets.
 * Maintain IT equipment inventories and support documentation.
 * Promote cyber security awareness and support compliance with organisational policies.
 * Work with external IT providers to resolve more complex technical issues.
 * Contribute ideas and improvements to enhance digital systems and ways of working., * The role is primarily home-based, with travel across Dorset as required.
 * Access to your own transport and the ability to travel across the locality is essential.
 * Home broadband is required to support hybrid working.
 * This role is subject to satisfactory references and DBS clearance.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)