> Markdown version of [/jobs/ext/349845-it-support](https://www.wearedevelopers.com/jobs/ext/349845-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - **Company:** Springboard Corporate Finance - **Location:** Birmingham, UK (Remote available) - **Salary:** £31,420.0 - £47,090.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, JIRA, Computer Maintenance, Computer Networks, Linux, Domain Name System (DNS), Monitoring of Systems, Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Architecture, Networking Basics, Software Deployment, TCP/IP, Transmission Control Protocol (TCP), Enterprise Software Applications, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Hardware Infrastructure, Servicenow, User Accounts - **Published:** June 21, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=edee6bc67c9131ea ## About the Role Do you have experience in Computer networking?, Do you have a GCSE?, * Proven experience in providing technical support within an enterprise environment. * Familiarity with computer networking concepts including TCP/IP, DNS, LAN, VPNs, firewalls, and TCP protocols. * Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux. * Knowledge of Active Directory management and utilisation of SCCM for software deployment. * Experience troubleshooting hardware components and software applications across diverse platforms. * Proficiency in using help desk tools like BMC Remedy or ServiceNow for incident management. * Strong communication skills with the ability to explain technical issues clearly to users at all levels. * Ability to analyse problems efficiently and implement effective solutions promptly. This role is ideal for motivated individuals seeking to expand their expertise in IT support within a professional setting that values continuous learning and excellent service delivery., * GCSE or equivalent (preferred) Experience: * Computer networking: 1 year (required) ## Description We are seeking a dedicated IT Support professional to provide technical assistance and support to our organisation. The ideal candidate will possess strong problem-solving skills and a comprehensive understanding of various operating systems, networks, and hardware components. This role involves delivering exceptional customer service while maintaining and troubleshooting IT infrastructure to ensure seamless business operations. The position offers an excellent opportunity for individuals eager to develop their career within a dynamic IT environment., * Provide technical support for desktop and laptop computers, peripherals, and network devices across the organisation. * Troubleshoot software issues, including Microsoft Office applications, Windows, macOS, Linux, and specialised enterprise software such as BMC Remedy, ServiceNow, and Jira. * Manage user accounts and permissions within Active Directory and utilise tools like SCCM for software deployment and updates. * Support network infrastructure including LAN, VPNs, DNS, TCP/IP configurations, firewalls, and related security measures. * Assist with hardware maintenance and upgrades of computers, servers, and other IT equipment. * Monitor system performance and conduct regular maintenance to prevent potential issues. * Document incidents and resolutions accurately using ticketing systems such as ServiceNow or Jira. * Collaborate with other IT team members to implement new systems or upgrades effectively. * Communicate technical information clearly to non-technical staff through excellent customer service skills. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)