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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support Specialist - **Company:** TEAM Inc. - **Location:** Worcester, UK - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), CPanel, Linux, Domain Name System (DNS), Internet Information Services (IIS), Internet Protocol, LiveChat, Simple Mail Transfer Protocols, Windows Servers, Web Hosting Services, WordPress, Magento - **Published:** June 21, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e1c149e921e2e4e4 ## About the Role Do you have experience in WordPress?, * A history of working with WordPress. * Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP. * Experience administrating Linux using CLI. * Strong troubleshooting skills. * Web hosting skills with cPanel, WHM or Plesk. Key Competencies * Excellent spoken and written English communications. * Positive attitude with perseverance. * An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure. * Resilient & confident with the ability to problem solve. * Adaptable, flexible and quick thinker with attention to detail., * CloudLinux * Windows server and IIS administration * PHP or similar language * Magento administration ## Description We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with: * A diverse and inclusive culture * A relaxed, collaborative atmosphere * Motivational, coach-style leadership * Employee perks, including an enhanced holiday scheme and a birthday bonus. What we do We make succeeding online as easy as it can be for our customers. We: * Provide 5-star rated web hosting services * Keep our products accessible and industry-leading * Offer a diverse range of products to allow customers to grow * Are customer-obsessed, offering multi-channel exceptional support, We're looking for a Technical Customer Support Specialist, with a strong and passionate interest in technology and customer service, to join our support team under our group brands including Catalyst2, UKDedicated and GURU. Bringing your cPanel, WordPress and Linux skills, you'll be a valued part of a 5-star rated support experience, assisting our wonderful customers. In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company. Supports the company's social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture. This role is either completely remote (UK-based), or working from one of our Hemel Hempstead, Worcester or Reading offices., * Providing support to our customers using email/tickets, live chat and telephone. * Handling service monitoring alerts. * Assisting other teams with technical tasks, system administration and service provisioning. ## Related Videos - [Kill Your WordPress. Ship in Minutes. 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