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# IT Support Analyst

- **Company:** Travis Perkins Trading Company Limited
- **Location:** Northampton, UK
- **Contract:** Permanent contract
- **Skills:** PC Tools, Office Suite, Data Logging
- **Published:** June 21, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7ed17ab2b39761e8

## About the Role

Do you have experience in Customer service?, * Experience in a previous customer service or support role, preferably telephone based

 * Good telephone and PC skills, using a variety of office software packages
 * Good analytical skills and methodical approach to problem solving role or recent academic studies
 * Excellent attention to detail
 * Great listening skills and be able to multitask

## Description

We're currently recruiting for an IT Support Analyst to join our IT team , you will be responsible for providing initial first line support for all users of company applications, devices, and services.

What you'll do…

As a Travis Perkins IT Support Analyst, you will be working within a truly dynamic environment that's often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team. You will be getting involved with:

 * Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements
 * Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported
 * When appropriate, attempt to resolve issues whilst the user remains on the telephone
 * If necessary, escalating the fault and working with the correct internal support team to enable the successful resolution of the issue
 * Accurately record all fault information onto the Help Desk call logging system
 * Update users on the progress of faults, including advice on how best to proceed where appropriate


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