> Markdown version of [/jobs/ext/350081-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/350081-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** Getronics - **Location:** Wellingborough, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Office, Remote Access Technology, Computer Equipment, Hardware Infrastructure - **Published:** June 20, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d8205728b00801b7 ## About the Role Do you have experience in iOS?, * Relevant experience working in a customer service environment where clients and customers are your main priority. * Strong communication skills with clients, colleagues, and management * You will take on full responsibility, with customers at your focus, and the ability to make good judgements * Ability to take initiative. Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies: * Extensive desktop support skills with Windows 10 & 11 Operating Systems, * Microsoft Office suite, Office 365, a range of PC hardware. * Provisioning and supporting desktop hardware, including PC's, Notebooks, * Monitors, Printers, multifunctional media devices and other related * hardware accessories. * Application Support - Office 365, remote access products (an advantage), * User Endpoint Manager (Ivanti), Sophos, AV products * Mobile Device Support - iOS (iPhone/iPad) and Android, email services. * Time managed and organised, you can meet SLA's that are prescribes and take appropriate action to ensure none of them are exceeded. * Ability to work as a team with colleagues, building relationships, and discuss resolutions for issues * Strong analytical capability * Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer's Tickets. * ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage. * Experience of cross-functional working If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally. ## Description * Responsible for effect use of technology by performing local workplace support activities to a proficient level * Over time you will gain a strong technical appreciation of core desktop operating systems, applications and services * Responsible for delivery of new technology, within agreed business service levels * Acting as an ambassador for IT by achieving the balance between customer satisfaction and efficiency * Create value by enabling customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis * Taking ownership and manage escalations of customers issues, working closely with other service teams as required * Ability to monitor and prioritise workloads, overcoming obstacles in order to achieve their goals and objectives working both independently and as part of a team * Providing support to the customer both on site and remote, through remote access tools and verbal/written communication * Providing Smart hands support e.g., mounting/unmounting network, server hardware, network patching ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Your next 10x engineer isn't in your city. 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