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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Fiery Dfes - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** JIRA, Issue Tracking Systems, Remote Service Software, Software Troubleshooting, Zendesk - **Published:** September 18, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role Job Description Role and responsibilities: AsaTechnical Support Engineer: Job Requirements: Education Qualification: Bachelor's degree in any of the fields: Digital Printing, Textile Technology, Graphic Arts, Color Management, IT, Electronics, Engineering, or a related technical field Experience 2-3 years of technical experience in digital textile printing or a closely related industrial printing environment, Hands-on experience with digital textile printers, RIP software, print workflows, and color management. Experience troubleshooting software, printers, networks, and production workflows. Experience in Technical Support, Field Service, Application Support, or Customer Technical Service is preferred. Experience providing remote technical support and customer training. Ability to troubleshoot Windows environments, networks, and peripheral devices. Strong analytical and problem-solving skills. Ability to work independently and manage multiple priorities. Experience with on-site installation, troubleshooting, or technical training is an advantage. Language & Travel Requirements: Fluency in English and Spanish, both written and spoken, is required. Additional European language is preferred. Willingness to travel nationally and internationally, including overnight stays when required. Valid driver's license. Desirable but not mandatory: Experience supporting industrial digital textile printers. Knowledge of color management, ICC profiles, spectrophotometers, and calibration. Experience with DTF, DTG, sublimation, pigment, reactive, acid, or disperse textile printing. Knowledge of workflow automation and production environments. Experience with ticketing systems such as Freshdesk, Jira, or Zendesk. Experience delivering technical training to customers. ## Description Provide technical support through ticketing systems, phone, and remote support tools. Diagnose and resolve software, hardware, workflow, and printing-related issues. Perform remote installations, upgrades, configuration, and troubleshooting. Deliver customer training remotely and on-site. Conduct on-site visits for installation, maintenance, troubleshooting, and customer support. Document customer cases, solutions, and technical findings. Escalate complex issues to Development or QA with appropriate technical details. Collaborate with Sales, QA, and Development teams to improve customer experience. Reproduce issues in test environments and validate solutions. Support product demonstrations and technical workshops when required. Maintain professional and timely communication with customers. Travel nationally and internationally when required., Learning opportunities with experienced professionals and leaders. Career growth opportunities. Flexible and hybrid work environment. Culture of meritocracy, inclusion, empowerment, and collaboration. Competitive pay and benefits. Equal Opportunity & Disability Accessibility Statement Fiery is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: Equal Employment Opportunity | U.S. Department of Labor Fiery is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ****** . Fiery will make determinations on such requests for accommodation or assistance on a case-by-case basis. Pay Transparency Nondiscrimination Provision Fiery will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR ******* (c). #J-*****-Ljbffr Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)