> Markdown version of [/jobs/ext/351042-senior-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/351042-senior-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Support Specialist

- **Company:** HCLTech
- **Location:** Coventry, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** A/B Testing, Artificial Intelligence, Business Analytics Applications, Audit Trail, Decision Support Systems, Machine Learning, Software Requirements Analysis, Data Logging, Data Lineage, Data Analytics
- **Published:** June 22, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=582d881b4135e6c4

## About the Role

Do you have experience in Communication skills?, Proven experience in identifying, analysing, prioritising, and validating business and user requirements for AI or data-driven solutions.
Experience conducting options analysis, feasibility assessments, impact analysis, and value estimation to support business case development.
Strong communication skills, with the ability to produce clear, engaging, and insightful reports and presentations.
Ability to translate complex business problems into actionable insights for both technical and non-technical stakeholders.
Strong stakeholder engagement skills, with experience working across business and technology teams.
Other Requirements

Desirable

Experience within the Energy & Utilities sector.
Familiarity with AI/ML concepts and lifecycle (e.g., model development, evaluation, deployment, and monitoring).
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

## Description

The AI Business Analyst plays a critical role in bridging business needs and AI-enabled solutions, ensuring that use cases are well-defined, feasible, and aligned to real business value. This role combines strong analytical capability with an understanding of AI/ML to shape, validate, and deliver impactful solutions., Translate business needs into clear, structured requirements for AI and analytics solutions (e.g., decision support, predictive models, recommendations, and GenAI copilots).
Lead core business analysis activities, including requirements definition, gap analysis, process mapping, and supporting test design and execution.
Define both functional and non-functional requirements for AI capabilities, including:
Performance, accuracy, and reliability expectations
Explainability and transparency requirements
Auditability, logging, and traceability standards
Assess feasibility, risks, and data readiness for AI/ML/GenAI use cases.
Collaborate with data owners, stewards, and architects to identify required data sources, understand data lineage, and evaluate data constraints.
Work closely with data scientists, engineers, and AI teams to define realistic test scenarios and acceptance criteria, including edge cases and thresholds for "good enough" performance.
Shape and support experiments and pilots (e.g., MVPs, A/B testing) to validate AI use cases in a controlled and measurable way.
Analyse the impact of AI solutions on business processes and roles, including identifying opportunities for automation vs. augmentation.
Ensure AI use cases align with data privacy, security, and regulatory requirements (e.g., GDPR and sector-specific standards).


## Related Videos

- [Bringing the power of AI to your application.](https://www.wearedevelopers.com/videos/1010-bringing-the-power-of-ai-to-your-application)
- [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [AI for decision-making in Tech Recruiting](https://www.wearedevelopers.com/videos/1074-ai-for-decision-making-in-tech-recruiting)
- [Beyond Autocomplete: Local AI Code Completion Demystified](https://www.wearedevelopers.com/videos/961-beyond-autocomplete-local-ai-code-completion-demystified)
- [User 1st! Technology 2nd! Stop building AI nobody uses - start delivering real business outcomes](https://www.wearedevelopers.com/videos/100337-user-1st-technology-2nd-stop-building-ai-nobody-uses-start-delivering-real-business-outcomes)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)