> Markdown version of [/jobs/ext/351353-business-systems-and-change-manager](https://www.wearedevelopers.com/jobs/ext/351353-business-systems-and-change-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Systems and Change Manager - **Company:** LRG - **Location:** Blackwater, UK - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), JIRA, Business Software, Business Systems, Runbook, Data Streaming, Systems Integration, Zendesk - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=08c2d51af66e0c7a ## About the Role Do you have experience in Jira?, * Background in Business Systems, Change Management, Application Support, Service Management, or Business Analysis. * Proven delivery of system changes from request through assessment, testing, communication, release, and adoption. * Strong grasp of incident, request, problem, change, and knowledge practices. * Supplier/partner management and escalation experience. * Clear communicator across operational and senior audiences; strong stakeholder management. * Documentation skills: SOPs, runbooks, requirements, impact assessments, process maps, user guidance. * Analytical, organised, able to balance pace with control and service quality. Desirable * Property/lettings/estate agency or multi-site operational experience. * Experience with Reapit or comparable CRM/business-critical platforms. * Familiarity with Jira/JSM, Freshdesk, or similar ITSM tools. * Experience with acquisitions, migrations, rollouts, or transformation. * Awareness of APIs, integrations, data flows, reporting, and automation. ## Description The Business Systems & Change Manager leads governance-light, outcome-focused change across LRG business systems, ensuring stability, support quality, and operational readiness. The role bridges Business Systems, Technology, Service Desk, operational teams, suppliers, and senior stakeholders to deliver controlled change without slowing the pace of the business., Application Support * Own 2nd-line business application support and act as escalation for issues, risks, and defects. * Maintain platform knowledge across CRM, workflow, ticketing, reporting, integrations, and key third-party apps. * Improve Service Desk hand-offs, categorisation, queue ownership, and resolution quality. * Ensure SOPs, runbooks, playbooks, and knowledge articles are current and used. Change Delivery * Operate an end-to-end change route: capture, assess, prioritise, test, release, communicate, and review. * Apply proportional control: standard, minor, significant, major-without slowing low-risk activity. * Maintain forward view of supplier releases, configuration, projects, and readiness dependencies. * Prepare release packs and communications where required. Process & Service Improvement * Standardise and simplify cross-team processes; align to incident, request, problem, change, and knowledge practices. * Tackle root causes of recurring issues and address ownership and training gaps. * Promote a single route for business system requests and changes where appropriate. Projects and Operational Change * Plan and deliver business system changes from initiation to adoption: requirements, UAT, training, comms, go-live readiness. * Assess impacts across people, process, systems, data, reporting, compliance, suppliers, and customer experience. * Track risks, issues, dependencies, and decisions; escalate early to protect outcomes. Supplier & Third-Party * Manage tickets, defects, releases, development items, and roadmaps with suppliers. * Assist in ensure supplier-led change is impact assessed, evaluated, and communicated. * Coordinate supplier involvement in incidents, releases, and service improvement. * Support commercial, security, and data protection considerations related to change/integrations. Training, Adoption, Communications * Produce training materials, user guides, release notes, and support packs. * Work with business champions and leaders to drive adoption and consistency. 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