> Markdown version of [/jobs/ext/351419-field-service-engineer-it-desktop-and-printer-support](https://www.wearedevelopers.com/jobs/ext/351419-field-service-engineer-it-desktop-and-printer-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Field Service Engineer - IT Desktop and Printer Support

- **Company:** A&O IT Group
- **Location:** Colchester, UK
- **Contract:** Temporary contract
- **Skills:** SC Clearance, Network Support, Laptops
- **Published:** June 18, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=b694da9600ae27ed

## About the Role

* Proven experience as a printer and MFP engineer, including repair to board level.
 * Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
 * Hands-on experience providing desk side support (L1) for Windows environments.
 * Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
 * Strong problem-solving skills and ability to work independently.
 * Excellent communication and customer-facing skills.

Desirable

 * Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
 * Experience working in field service roles covering multiple customer sites.

## Description

* Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
 * Diagnose and repair devices to board level with accuracy and efficiency.
 * Deliver Level 1 desk side support for Windows-based systems.
 * Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
 * Maintain accurate records of work completed, parts used, and updates in service systems.
 * Ensure excellent customer service and communication at all times.
 * Travel to various customer locations across the UK as required.

Must Haves

 * Full UK driving licence with no more than 6 penalty points.
 * Legal right to work in the UK.
 * No restrictions that would preclude gaining UK Security Clearance (SC).
 * Flexibility to work variable start and finish times depending on business needs.


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