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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Customer Journey Product Manager - **Company:** CAML - **Location:** Manchester, UK - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Data Analysis, JIRA, Scrum Methodology, Service Design - **Published:** June 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=466b2f806a0f03da ## About the Role Do you have experience in Kanban?, * Proven experience owning and optimising customer journeys or products in complex organisations * Strong track record delivering cross-functional transformation initiatives * Experience in digital transformation and/or operational service environments * Ability to simplify complex processes into intuitive, customer-friendly experiences * Demonstrated ability to influence senior stakeholders * Data-led mindset, with experience using insights to drive prioritisation and performance Knowledge & expertise * Deep understanding of customer journey management and service design * Knowledge of digital-first and multi-channel engagement models * Strong understanding of agile and product-led delivery frameworks * Awareness of regulatory/compliance considerations in customer journeys Technical skills * Customer journey mapping and service design * Translating business needs into user stories and requirements * Backlog ownership and value-driven prioritisation * Data analysis and performance measurement (e.g. customer effort, satisfaction, conversion) * Familiarity with agile tools (e.g. Jira, Scrum, Kanban) Key behaviours * Customer-first mindset with a passion for simple, effective experiences * Strategic thinker who can balance long-term vision with delivery * Strong stakeholder management and influencing skills * Collaborative and able to work across diverse teams * Proactive problem solver with a solution-led approach * Resilient and adaptable in a fast-paced, transforming environment ## Description We're looking for a Senior Customer Journey Product Manager to play a pivotal role in shaping and delivering outstanding, end-to-end customer experiences. This is a high-impact leadership position at the centre of transformation, where you'll own and define the journeys that matter most to our customers. You'll set a clear vision for simple, intuitive and digitally enabled experiences, ensuring journeys are seamless across channels, suppliers and touchpoints. Acting as the senior voice of the customer, you'll champion low-effort, high-quality interactions and ensure every change delivers measurable value. This role is equally about building capability and leading through influence -establishing standards, aligning stakeholders and embedding a product-led, customer-first mindset across the organisation., * Own and define critical customer journeys, including future-state, digital-first designs * Lead end-to-end experience design (journeys, channels and communication strategies) * Act as the senior CX authority, governing all customer-impacting change * Define and track journey performance metrics, identifying friction and driving continuous improvement * Manage and prioritise a backlog of journey enhancements, translating CX needs into deliverable outcomes * Influence and align senior stakeholders across CX, Operations, Technology and Commercial teams * Drive standardisation to reduce complexity and enable scalable delivery * Ensure consistency across all suppliers, channels and customer touchpoints ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Events like RSAC Get You CISOs. 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