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# IT / Print Field Engineer - West UK (Print / Software / Xerox / HP)

- **Company:** Mayflower Recruitment
- **Location:** Swindon, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £33,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Firmware, Lightweight Directory Access Protocols (LDAP), Print Servers, Network Protocols, Diagnostic Tools, Software Troubleshooting, Break Fix
- **Published:** June 18, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c3561aab906c9c3c

## About the Role

Do you have experience in Network protocols?, We are seeking a skilled and experienced Field Engineer with strong all round knowledge of IT skills and printer knowledge with HP/Xerox (training will be given) to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of HP and Xerox print solutions-including high-end production equipment. This role involves both hands-on engineering work and analytical assessments, ensuring optimized performance and client satisfaction, * Minimum 3-5 years of experience supporting Xerox and HP printer environments, including production-class equipment.

 * Proven experience with Xerox solutions (e.g. Workplace Suite).
 * Solid understanding of print servers, network protocols, and integration with Active Directory/LDAP.
 * Hands-on experience in device firmware upgrades, configuration utilities, and fleet management tools.
 * Strong knowledge of Windows and Apple print architecture and troubleshooting methodologies.
 * Ability to interpret technical manuals, service bulletins, and diagnostic tools.
 * Excellent customer service skills, with the ability to work independently or as part of a field team.

Desirable:-

 * HP Certified Technician.
 * Xerox Solutions or Production Printer Certifications.

CompTIA A+, Network+, or equivalent IT certification., * Candidates must have Printer Installation experience with HP and Xerox

 * Candidates must be able to Drive
 * Candidates must be happy to travel in West UK to client sites, Bristol, Wales, Gloucester

Experience:

 * Xerox: 2 years (required)
 * HP: 2 years (required)
 * Printer: 2 years (required)
 * Field: 2 years (required)

Language:

 * English (required)

## Description

* Install and Configure HP and Xerox multifunction printers, copiers, and production print devices at client sites.
 * Implement Print Solutions, including secure print, follow-me printing, print management software (e.g., Xerox Workplace Suite, HP Access Control), and workflow automation tools.
 * Deliver End-User Training on proper use of devices, secure printing practices, and use of print management or document solutions.
 * Provide Break-Fix Support, troubleshooting hardware, software, and network-related printing issues.
 * Carry Out Preventive and Periodic Maintenance, firmware upgrades, and system health checks on installed devices.
 * Document Technical Processes, service activities, and solutions implemented, ensuring alignment with service-level agreements (SLAs).


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