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# 2nd Line Support

- **Company:** Reed
- **Location:** Sevenoaks, UK
- **Salary:** £58,932.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Data Integrity, System Center Configuration Manager, Windows Servers, Software Engineering, Virtualization Technology, Wide Area Networks, Backup and Restore, Microsoft InTune, Information Technology, Firewall Services Module, Server Operating Systems & Platforms, Vmware
- **Published:** October 2, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-support/57415827

## About the Role

* Level 3 IT Qualification and GCSEs in English and Maths (Grade 4 or above).
 * Significant experience in 1st/2nd line technical support, preferably in an educational or SEN environment.
 * Proficiency in Windows Server OS, virtualization technologies like VMware, and systems management tools such as SCCM or Intune.
 * Strong understanding of network development and the ability to provide clear advice to non-technical users.
 * Desirable: Degree in Computer Science, MCSA/MCSE, Azure Fundamentals, CCNA, or advanced IT security certifications.

MUST HAVE AN ENHANCED DBS OR BE ON THE DBS UPDATE SERVICE

## Description

Join a dynamic educational environment dedicated to rebuilding lives through education. We are seeking a 2nd Line IT Technician to provide advanced technical support and maintain our robust digital infrastructure. This role is crucial in supporting both academic and administrative functions, ensuring a secure and efficient technological environment.

Day-to-day of the role:

 * Serve as the primary escalation point for complex hardware and software issues, exceeding the scope of 1st line support.
 * Mentor and support 1st line technicians, enhancing their skills and knowledge.
 * Manage and maintain server environments, including Windows Server and virtualization technologies.
 * Oversee and test backup systems and disaster contingency plans to ensure data integrity.
 * Conduct advanced troubleshooting across the school's network, including LAN/WAN, wireless setups, and structured cabling.
 * Manage internet filters and firewall configurations to comply with child safety standards.
 * Deploy and manage software and systems using tools like Microsoft SCCM and ensure the Microsoft 365 ecosystem is optimally functioning.
 * Support the Technology Manager in the planning and execution of ICT projects and provide technical liaison for external contractors.