> Markdown version of [/jobs/ext/3520255-2nd-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3520255-2nd-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line IT Support Engineer

- **Company:** ITSS Recruitment
- **Location:** Tamworth, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Windows Servers, Routing, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Fortinet
- **Published:** October 2, 2026
- **Apply:** https://www.cv-library.co.uk/job/225606980/2nd-Line-IT-Support-Engineer

## About the Role

* Windows 11 Operating Systems
 * Microsoft 365 Administration
 * Exchange, SharePoint & OneDrive
 * Microsoft Entra ID, Microsoft Intune & Autopilot
 * Networking,TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VLANs, VPNs, routing, switching & firewalls
 * Firewall Experience (SonicWALL, Fortinet, Unifi, Watchguard)
 * Endpoint Security (Sophos Anti-Virus, Sentinel One, Defender)
 * Windows Server 2016/2022/2025
 * Experience within an MSP or client facing environment

We are not expecting the 2nd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

You will be self-motivated 2nd Line IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 2nd Line IT Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.

## Description

2nd Line IT Support Engineer - up to 35K + 2x Overtime - Tamworth, An exciting new opportunity has become available for a 2nd Line IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.

We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.