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# Technical Lead

- **Company:** Apache Associates
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £60,000.0 - £80,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Azure, Identity and Access Management, Windows Servers, Okta, Information Technology, Casper Suite, Claude, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5906271039

## About the Role

* Strong experience working with an Apple business with deep knowledge of MAC
 * Proven experience working in an MSP environment
 * Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure)
 * Ability to use AI tools, such as Claude on a daily basis
 * Apple/Jamf Certified ideally
 * Experience managing IT services within an ITIL framework
 * Outstanding troubleshooting, problem solving and technical leadership skills
 * Strong knowledge of windows desktop and windows server environments
 * Proven experience in leading and delivering projects end-to-end
 * ITSM platforms (ServiceNow, Autotask)
 * Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients

If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP.

## Description

We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training., * Provide technical leadership, senior escalation support and mentor team members

 * Meet SLA targets, identify any patterns, issues and support the team to maintain service levels
 * Conduct regular client visits and build strong client relationships
 * Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented
 * Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations
 * Contribute technical expertise to pre-sales conversations, evaluate new products and technologies
 * Drive IT service excellence aligned with ITIL principles