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# IT Deskside Engineer

- **Company:** Adecco
- **Location:** South Croydon, UK (Remote available)
- **Salary:** £57,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cloud Computing, Queue Management Systems, Azure Active Directory, Microsoft SharePoint, Microsoft InTune, Build Management, Os Ticket, Deployment Automation, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2996399386-2

## About the Role

* Proven experience working in a 1st/2nd Line IT Support environment.
 * Strong experience using ServiceNow for incident and request management.
 * Hands-on experience building and deploying devices using Microsoft Intune.
 * Experience supporting laptop refresh, rollout, or migration projects.
 * Strong troubleshooting skills across:

 * Windows 10 and Windows 11
 * Microsoft 365 (Outlook, Teams, SharePoint)
 * Active Directory and Azure Active Directory

Ability to manage a busy workload and prioritise effectively.

Excellent communication and customer service skills.

Full UK Driving Licence.

Desirable Skills

 * Previous experience within a Local Authority or wider Public Sector organisation.
 * Knowledge of ITIL principles and service management practices.
 * Experience working in a high-volume IT support environment.
 * Familiarity with Windows Autopilot deployments.

## Description

A Local Authority is seeking a proactive and hands-on IT Support Engineer (1st/2nd Line) to assist with a period of increased demand across the IT Service Desk. The successful candidate will play a key role in reducing a backlog of incidents and service requests, supporting end users, building and deploying devices, and providing high-quality technical support across council sites.

This is a fully onsite position, and candidates must be willing to work from council locations five days per week. Travel between sites may be required using a council-provided vehicle.

Top 3 Key Skills Required

 1. Laptop Build and Deployment using Microsoft Intune
 2. 1st and 2nd Line Helpdesk Troubleshooting
 3. BAU Ticket Resolution and Queue Management using ServiceNow, Service Desk & Technical Support
 * Provide high-quality 1st and 2nd Line IT support to council users.
 * Diagnose and resolve hardware, software, and user account issues.
 * Manage, prioritise, and resolve incidents and service requests within agreed timescales.
 * Escalate complex issues to specialist teams where necessary.
 * Deliver excellent customer service and maintain regular communication with end users.

ServiceNow Ticket Management

 * Proactively manage and reduce ticket backlogs.
 * Investigate, update, and resolve incidents and service requests through ServiceNow.
 * Ensure tickets are accurately logged, categorised, updated, and closed.
 * Prioritise workload effectively to meet service expectations.

Device Build, Deployment & Refresh

 * Build, configure, and deploy laptops using Microsoft Intune.
 * Support laptop refresh and replacement programmes.
 * Provision new devices and ensure compliance with council standards.
 * Assist with user migrations, profile setup, and device replacements.
 * Maintain accurate asset and deployment records.

User Support

 * Provide deskside and floor-walking support across council locations.
 * Support new starters and leavers with hardware and account setup.
 * Assist users in adopting modern workplace technologies and cloud-based solutions., This is an excellent opportunity to join a busy Local Authority IT team and make an immediate impact by supporting frontline services, reducing ticket backlogs, and assisting with a significant device refresh programme. The role offers varied technical exposure, hands-on support responsibilities, and the opportunity to contribute to a critical IT service.