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# IT Support Technician

- **Company:** Optima UK Inc Ltd
- **Location:** Telford, UK
- **Salary:** £30,000.0 - £38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IBM System I, Computer Networks, Network Troubleshooting, Networking Basics, Peripherals, Computer Equipment, User Accounts
- **Published:** October 2, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-technician/optima-uk-job108069659

## About the Role

We're looking for someone who is logical, methodical and enjoys solving problems. You'll be comfortable managing multiple support requests while maintaining a high level of customer service.

You'll ideally have:

 * Strong problem-solving and troubleshooting skills
 * Excellent attention to detail
 * The ability to prioritise and manage multiple support cases
 * A proactive approach and determination to see issues through to resolution
 * Excellent communication skills, with the ability to explain technical issues to non-technical users
 * A customer-focused approach
 * The ability to work effectively as part of a team
 * Confidence communicating with people at all levels of an organisation
 * A flexible and adaptable approach to changing priorities

Skills & Knowledge

Essential:

 * Strong knowledge of Windows operating systems
 * Good understanding of networking fundamentals
 * Knowledge of computer hardware and peripherals
 * Knowledge of Microsoft 365 and Entra
 * 5 GCSEs at grades 9-4 (A*-C), including English and Maths

Beneficial:

 * Previous experience in an IT Support, Helpdesk or Desktop Engineering role
 * Knowledge of Unix/Linux
 * Experience with IBM i / IBM Series i

## Description

You'll act as the first point of contact for IT support, helping users resolve hardware, software and network issues while supporting the wider maintenance and development of the company's IT environment., As an IT Support Technician, you'll be responsible for:

 * Acting as the first point of contact for end users and IT support requests
 * Diagnosing and resolving hardware, software and network issues
 * Providing technical support both face-to-face and remotely
 * Installing and configuring hardware, operating systems and applications
 * Monitoring and maintaining computer systems and networks
 * Setting up new user accounts, profiles and permissions
 * Supporting users with password and access issues
 * Replacing hardware and components where required
 * Supporting the rollout of new applications and technology
 * Following technical diagrams and written instructions when setting up or repairing systems
 * Updating knowledgebases and technical documentation
 * Testing and evaluating new technology
 * Escalating more complex issues where appropriate