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# IT Field Engineer

- **Company:** Global 4 Communications Ltd
- **Location:** Whiteley, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Microsoft Exchange Server, Issue Tracking Systems, Microsoft Office, Windows Servers, Citrix Systems, Roaming, Computer Networking Systems, Vmware
- **Published:** October 1, 2026
- **Apply:** https://www.cv-library.co.uk/job/225643321/IT-Field-Engineer

## About the Role

* Experience with a service desk ticketing system
 * Windows Desktops configuration and support experience
 * Windows Server configuration and support experience
 * Office 365 support experience
 * Microsoft Exchange configuration and support experience
 * Active Directory configuration and administration
 * VMware support experience
 * Citrix support experience
 * Strong networking skills
 * ITIL knowledge

Essential Skills

 * Excellent communication skills
 * Organisational skills
 * Results driven with a proven track record of achieving
 * Team player
 * Self-motivated and proactive
 * Ability to be resilient and to work under pressure

## Description

* Responsible for provision of second line technical support to the customer.
 * Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements.
 * Identify areas of improvement and make recommendations to appropriate parties.
 * Use of Tailor Made software to manage, monitor and respond proactively to customer incidents.
 * Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business.
 * Achieving agreed and contracted SLA's.
 * In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures.
 * Working with 3rd parties to provide incident support through to resolution with customer specific applications.
 * Support the Technical Resource Operations Manager, Account Manager, Servicedesk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals.
 * Undertake equipment builds and installations as and when required.
 * Ensure all activities are aligned with ITIL procedures.
 * Any other ad hoc duties as and when required.


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