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# ICT Support Technician

- **Company:** Arden Multi Academy Trust
- **Location:** Henley-in-Arden, UK
- **Salary:** £27,709.0 - £30,515.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Wi-Fi Technology, User Administration
- **Published:** October 1, 2026
- **Apply:** https://mynewterm.com/jobs/220626/EDV-2026-HAS-31340

## About the Role

We are looking for a suitably qualified, self-motivated person to provide a range of technical and general ICT support to staff and students within the school.

The post will be based at Henley in Arden School, a secondary school in Warwickshire, but the ability to work independently and to travel between all schools in the Trust is essential., * Strong organisational and time management skills and the ability to manage and lead a diverse team

 * A strong focus on customer service with excellent interpersonal skills
 * The ability to work flexibly and operate under strict time constraints

Qualifications required

 * Level 3 qualification in appropriate discipline (essential)
 * Level 4 qualification (desirable)

## Description

The successful candidate will work as part of a team to:

 * Provide technical IT support to staff and students
 * Detect, diagnose and resolve PC, printer, peripheral and software errors, assisting students and staff when required
 * Perform routine checks on PCs, printers, projectors/ sound and repair when required
 * Maintain the school website
 * Attend key events e.g. Open Evenings to provide technical support as required
 * Provide support to other members of the IT Team
 * Providing first-line IT Desktop support including troubleshooting, resolving hardware and application errors, including replacing peripherals, repairing laptops and desktops
 * Provide cover of network manager's absence
 * Set up accounts for new staff on Papercut; issue user code and department account
 * Assist with user administration managing Microsoft accounts and other thrid party accounts, to include email distribution lists, access to other application staff may need
 * Create ID cards, add accounts to Paxton access control system and issue sign in code
 * Manage visitor sign in iPad, including Wi-Fi connection, label printing and software updates
 * Manage CCTV system - export footage off a Hikvision system and identify any issues to escalate
 * Use of ESET to monitor vulnerabilities and highlight them to the network manager
 * Monitor and provide first line support through the ticketing system for both staff on site and Parents with queries
 * Management of Printers including liaising with third party suppliers for servicing and ordering of consumables