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# Desktop Support Analyst / 2nd Line Support Analyst

- **Company:** DGH Recruitment
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics, Microsoft Office, Microsoft SharePoint, Data Logging, Office365, Microsoft InTune, Microsoft Onedrive
- **Published:** October 1, 2026
- **Apply:** https://www.totaljobs.com/job/2nd-line-support-analyst/dgh-recruitment-job108066618

## About the Role

* Good troubleshooting and analytical skills
 * Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange
Online, SharePoint, OneDrive and Office 365

 * Experience working with Dynamics 365 is highly beneficial
 * Experience of logging tickets in ITSM call logging software

## Description

A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer-facing role, with responsibility for delivering a great user experience to staff., * Administer the corporate-only iPhone fleet through Apple Business Manager and
Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh

 * Dealing with customers in person at the Tech Hub
 * Work with co-workers to increase knowledge across the Global Service Desk team