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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer (3rd Level) - **Company:** FDM Group - **Location:** Bristol, UK - **Experience:** Experienced - **Salary:** £50,311.0 - **Contract:** Temporary to permanent - **Skills:** Agile Methodology, Application Performance Management, COBOL (Programming Language), Software Debugging, DevOps, Log Analysis, Release Management, Enterprise Software Applications - **Published:** October 1, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5898864441 ## About the Role * Strong experience supporting enterprise applications within a complex production environment. * Proven experience working with SWIFT messaging and payments systems. * Knowledge of COBOL development and support would be highly advantageous. * Experience with monitoring, observability, troubleshooting and log analysis tools. * Strong understanding of Incident, Problem and Change Management processes. * Minimum 5 years experience in Application Support, Production Support, or a similar technical support role. * Experience working within Agile and DevOps environments. * Strong stakeholder management, communication and technical leadership skills. ## Description FDM is a global business and technology consultancy seeking a 3rd level Application Support Engineer to work for our client within the Finance sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role that will be based in Bristol., * Act as the technical lead for complex application, data and system incidents, ensuring timely resolution and service restoration. * Lead the triage, diagnosis and resolution of critical application issues across business-critical platforms. * Manage major incidents, providing technical leadership and stakeholder communication throughout the incident lifecycle. * Conduct root cause analysis and Problem Management activities to identify trends and implement permanent fixes. * Monitor application performance, system health and service availability, proactively identifying and resolving issues. * Perform advanced troubleshooting, debugging, log analysis and investigation of data anomalies and integration failures. * Support application releases, upgrades, deployments and maintenance activities, ensuring minimal business disruption. * Collaborate with Development, DevOps, Infrastructure and Security teams to improve application stability, performance and resilience. * Drive automation and continuous improvement initiatives to reduce manual effort and enhance operational efficiency. * Provide technical mentoring and guidance to junior support engineers, acting as an escalation point for complex issues. * Maintain and enhance technical documentation, support procedures and operational runbooks. * Support capacity planning, environment management and operational readiness for new applications and system enhancements. * Build strong relationships with business stakeholders and third-party vendors to ensure effective service delivery. * Contribute to service improvement projects, ensuring supportability and operational excellence are considered throughout the delivery lifecycle. * Ensure compliance with Incident, Problem, Change and Release Management processes. ## Related Videos - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [ The attacker's footprint](https://www.wearedevelopers.com/videos/375-the-attacker-s-footprint) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)