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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # UK - API Integrations Implementation Specialist - **Company:** OpenExchange, Inc. - **Location:** London, UK (Remote available) - **Salary:** £53,000.0 - £68,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Confluence, JIRA, Software Debugging, Error Codes, Salesforce.Com, Data Streaming, Webcast, Postman, Integration Tests, Restful APIs, Api Management - **Published:** October 2, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5907658942 ## About the Role * Proven experience in technical implementation, solutions engineering, integration consulting or a similar client-facing technical role. * Strong practical understanding of REST APIs: able to read documentation, build and debug requests in Postman or similar, interpret responses and error codes, and explain payload and field mapping to a non-specialist. * Able to hold the commercial and technical thread in the same conversation - credible with a client's architect and with their commercial sponsor. * A track record of training and enabling internal teams, not just delivering to clients, with written work - implementation plans, runbooks, incident updates - that people can act on. * Comfortable running multiple concurrent implementations under time pressure, with competing client-side dependencies and the client watching. Desirable * Financial services, capital markets or another regulated environment, and familiarity with the security and compliance scrutiny that brings. * Webcasting, virtual events, streaming or a comparable live-delivery domain. * Hands-on familiarity with Jira, Confluence and Salesforce. #LI-OE ## Description OpenExchange delivers virtual and hybrid events for the world's largest investment banks, alongside hundreds of corporate clients and organizations. More than half a million virtual meetings and over two thousand conferences have run on our platform. For many of our clients, our platform is not just a tool they log into. They license access to our API suite to connect us to their own event management system, CRM or research workflow - automating event creation, attendee registration, reporting, and the retrieval of recordings and transcripts for compliance archiving. A growing share of our most significant relationships now runs this way. This role owns those integrations end to end: scoping them before the deal closes, delivering them, and making sure our own teams can run them afterwards. Where the role sits * Works daily with: Sales and Account Management, Product Management, Engineering, Event Delivery/Production, Client Support * Client-facing: Yes - with client technical leads, platform owners, and their vendors * Location: Remote in the US or UK, with occasional travel What you'll own 1. Pre-sales and scoping * Join Sales on opportunities where an API integration is part of the deal - translating a prospect's requirement into what our APIs can actually do, and being honest about what they can't. * Run technical discovery: what systems they are integrating from, who owns them, their authentication model, and how their event workflow runs today. * Produce scoping documents and solution designs that Sales can attach to a proposal and Engineering can stand behind. * Give commercial decisions a realistic view of what an integration will take, from us and from the client - including saying no to the ones that aren't viable. 2. Implementation and technical delivery * Own the integration from signed contract to the client running live events - milestones, dependencies, client-side blockers, and keeping both sides honest about the critical path. * Guide client engineering teams through the OE API modules - event and meeting management, registration, reporting, and post-event artifacts - including account setup, credentials and environment access. * Agree the authentication and access model with the client: API credentials, SSO setup, and attendee joining methods. * Run integration testing and UAT: build the test plan, work through failure cases, validate data flows end to end, and sign off go-live readiness. * Support platform migrations, sequencing the change so the client's events keep running throughout. * Design integrations around how events actually get run - by our Delivery teams and by the client's planners and producers - not just around what the API allows. 3. Enablement of Delivery and Support * Treat every integration as unfinished until our Delivery and Support teams can run and troubleshoot it without you. * Build and maintain the operational documentation for each integrated client: how their events get created, which fields flow from where, the known quirks, and what "normal" looks like. * Deliver training - live sessions, runbooks, decision trees - pitched at the people supporting live events when you're not online. 4. Complex client issues * Sit inside the Support escalation path as the senior technical resource for integrated clients. * Diagnose issues that cross a boundary - API payload and field-mapping problems, authentication and SSO failures, data discrepancies between systems, and access not behaving as expected. * Interrogate logs, API responses and monitoring to isolate whether a fault sits with us, the client, or the integration between us - and communicate that clearly to a client under pressure, including holding the line on realistic timelines. * Convert recurring escalations into permanent fixes, and feed a structured, evidence-backed stream of requirements into Product Management - ranked by how often they come up and how painful they are. ## Related Videos - [No more Node: Build APIs with Flask and test it with Postman](https://www.wearedevelopers.com/videos/563-no-more-node-build-apis-with-flask-and-test-it-with-postman) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [An Opinionated Guide to Bulletproof APIs](https://www.wearedevelopers.com/videos/100182-an-opinionated-guide-to-bulletproof-apis) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)