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# Second Line Technical Support Engineer

- **Company:** Krome Technologies Ltd
- **Location:** Chertsey, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Hyper-V, Networking Hardware, Microsoft Office, Microsoft Software, Microsoft SQL Server, Network Monitoring, Citrix Systems, Paessler Router Traffic Grapher, Standard Sql, TCP/IP, Transmission Control Protocol (TCP), Virtualization Technology, VMware VSphere, Windows Desktop, Office365, ARUBA, Firewalls (Computer Science), Information Technology, Laptops, Network Server, Cisco, Server Operating Systems & Platforms, Vmware
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905468341

## About the Role

* At least two years of experience in a similar role
 * Knowledge of Microsoft software and infrastructure technologies, including Windows Desktop and Server Operating Systems, Microsoft Office and M365, Exchange, Teams Telephony, Active Directory, Palo Alto firewalls, Darktrace, VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba or Extreme Wireless, and PRTG network monitoring; experience with some or all is required
 * Virtualisation experience across building, installing, configuring, and providing standard support
 * Good understanding of TCP/IP networking
 * Ability to install and decommission hardware such as laptops, printers, PCs, monitors, servers, and network equipment
 * Strong communication skills in person and by telephone, with excellent written and spoken English
 * Personable approach and ability to build rapport with IT technicians and integrate with our technical team and client IT departments
 * Ability to learn new customer networks rapidly and adapt quickly
 * Punctual and thorough working style, with strong attention to detail
 * A bachelors degree or related IT qualifications are desirable but not essential
 * A full UK driving licence is desirable

## Description

* Troubleshoot hardware and software problems escalated from first line
 * Investigate security alerts
 * Work with our internal teams to manage IT infrastructure and keep it up to date
 * Maintain our knowledge base and contribute to process and technical documentation
 * Follow SLAs and track ticket-resolution metrics

Technologies:

 * Active Directory
 * Aruba
 * Citrix
 * Cisco
 * Hardware
 * Hyper-V
 * Support
 * Network
 * SQL
 * Security
 * TCP/IP
 * VMware
 * Windows
 * REST