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# IT Support Technician

- **Company:** TIGER RECRUITMENT LTD.
- **Location:** Welwyn Garden City, UK
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Cascading Style Sheets (CSS), Cloud Computing, Web Technologies
- **Published:** September 30, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5902754709

## About the Role

* Fluency in English; additional languages are advantageous but not essential.
 * Previous experience in a support technician role.
 * Understanding of web technologies such as HTML, CSS, or JavaScript.
 * Strong written and verbal communication skills.
 * A calm, logical approach to problem-solving and customer care.
 * Experience with cloud platforms, video calls, or customer training.
 * Ability to manage multiple priorities under pressure.

## Description

* Troubleshoot and resolve a wide variety of customer queries with warmth, patience, and professionalism.
 * Provide support by phone, video, email, and chat.
 * Run product demonstrations, onboard new customers, and deliver training sessions.
 * Liaise between customers and internal teams, sharing ideas and feedback for improvements.
 * Travel occasionally for client meetings or trade shows; weekend travel is compensated with time off in lieu.

Technologies:

 * Cloud
 * CSS
 * Support
 * JavaScript
 * Web


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