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# First Level Support / IT Support

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Salary:** €34,500.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Integration, Software Distribution
- **Published:** October 1, 2026
- **Apply:** https://www.xing.com/jobs/heidelberg-first-level-support-it-support-158199552

## About the Role

* Abgeschlossene Berufsausbildung (Fachinformatiker für Systemintegration) oder eine vergleichbare Qualifikation
 * Idealerweise erste Berufserfahrung im IT-Support Bereich
 * Gute Kenntnisse im Windows-Umfeld
 * Sehr gute Deutsch- und Englisch Kenntnisse
 * Verständnis für technisches Know-How

## Description

* Full-timeEmployment type: Full-time
 * €34,500 - €45,000 (XING estimate)
 * On-site
 * Be an early applicant, * Erstellen, Bearbeiten und Lösen von Tickets in der First Line unter Einhaltung von definierten Prozessen und Service Level Agreements (SLAs)
 * Passwortresets und Useradministration nach Anleitung in oder an verschiedenen Systemen wie bspw. Exchange, Active Directory
 * Unterstützung der IT-Anwender im Hardware- und Softwareumfeld
 * Softwareverteilung
 * Annahme und Bearbeitung von eingehenden Anfragen


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