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# IT Support Engineer

- **Company:** Escape Recruitment Services
- **Location:** Edinburgh, UK
- **Experience:** Experienced
- **Salary:** £36,000.0 - £42,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Dynamic Host Configuration Protocol, Linux, Hyper-V, Virtual Private Networks (VPN), Windows Servers, Windows PowerShell, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Network Routers, Scripting, Computer Network Technologies, Firewalls (Computer Science), Microsoft InTune, Network Server, Vmware
- **Published:** October 2, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbed0f540bb9abd51366b32e11bf6edc68/eaa

## About the Role

You must have:
At least 3 years' hands-on experience within an MSP
Strong 2nd/3rd line technical support experience
Excellent troubleshooting and problem-solving ability
Experience taking ownership of escalated technical issues
Strong Microsoft 365 administration experience
Experience with Intune, Active Directory and Group Policy
Windows Server administration experience
Good networking knowledge including TCP/IP, DNS and DHCP
Experience with switches, routers, firewalls, VLANs and VPNs
Hyper-V and/or VMware experience
Backup and recovery experience
A methodical approach to troubleshooting
The ability to work independently without constant direction
Strong client communication skills
A full UK driving licence
To be based in Edinburgh or the surrounding area
Microsoft certifications are desirable, particularly across Microsoft 365 and Azure, but practical hands-on experience is more important.
Desirable experience
Experience with any of the following would be advantageous:
Microsoft Azure infrastructure
UniFi
Linux
AWS
SAN/NAS
PowerShell or scripting/automation

## Description

Are you an experienced IT Support Engineer who enjoys solving the problems that don't have an obvious answer?
We're looking for an IT Support Engineer to join a busy environment, providing hands-on technical support across a varied client base.
This is a role for someone who can do more than follow a runbook. You'll be trusted to investigate issues properly, identify root cause, take ownership and see problems through to resolution.
What you'll be doing
Resolving escalated 2nd/3rd line technical issues
Taking ownership of complex incidents through to resolution
Supporting and maintaining multiple client environments
Administering Microsoft 365, servers, networks and endpoints
Supporting Exchange Online, Entra ID, SharePoint and OneDrive
Managing Microsoft Intune and endpoint environments
Supporting Windows Server, Active Directory and Group Policy
Troubleshooting TCP/IP, DNS and DHCP
Working with routers, switches, firewalls, VLANs and VPNs
Supporting Hyper-V and/or VMware environments
Maintaining physical and virtual servers
Troubleshooting backup and recovery issues
Supporting infrastructure migrations and improvement projects
Assisting with patching, security remediation and maintenance
Working with third-party suppliers and technology vendors
Maintaining accurate technical documentation
Sharing technical knowledge with less experienced engineers


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