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# 3rd Line Support Engineer

- **Company:** VIQU Ltd
- **Location:** Sunderland, UK
- **Experience:** Experienced
- **Salary:** £42,591.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, File Server, Hyper-V, Identity and Access Management, Microsoft Office, Windows Servers, User Environment Management, Computer Networking Systems, Okta, Software Troubleshooting, Microsoft InTune, Information Technology, Fortinet, Network Server, Cisco, Vmware
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905466426

## About the Role

* Proven experience working in a hands-on 3rd Line Support / Infrastructure Support Engineer role.
 * Strong Windows Server administration experience.
 * Good knowledge of Hyper-V administration.
 * Experience supporting VMware environments.
 * Networking experience with Fortinet and/or Cisco Meraki.
 * Strong Microsoft 365 administration experience.
 * Intune deployment and support experience.
 * Okta administration experience.
 * Experience supporting infrastructure, networking and EUC environments.
 * Strong troubleshooting, analytical and problem-solving skills.
 * Experience handling complex technical escalations from 1st and 2nd Line support teams.
 * Previous experience working within an ITIL support framework.
 * Comfortable working across multiple technical disciplines in a busy support environment.
 * A strong 3rd Line / infrastructure support engineering background.
 * Experience working within Managed Service Providers (MSPs) or delivering infrastructure support through contract assignments.
 * Experience supporting a broad range of infrastructure technologies rather than specialising in a single area.
 * A proactive and collaborative approach to technical support.
 * The ability to work independently on complex issues while collaborating effectively with wider IT teams.
 * A hands-on approach and a willingness to get involved across different areas of the infrastructure and support environment.

## Description

* Provide 3rd Line technical and infrastructure support across the business.
 * Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support.
 * Support ongoing infrastructure and migration projects from a technical support perspective.
 * Assist with Identity & Access Management (IAM) related activities.
 * Support server and platform migrations, including legacy infrastructure and on-premise file servers.
 * Maintain and support Windows Server environments.
 * Support networking infrastructure, including Fortinet and Cisco Meraki technologies.
 * Provide administration and support for Microsoft 365, including Intune rollouts.
 * Administer and support Okta environments.
 * Support infrastructure, networking and end-user computing (EUC) environments.
 * Work closely with internal IT teams to investigate and resolve complex technical incidents and service requests.
 * Provide technical input and support for infrastructure and business projects where required.
 * Operate within an ITIL-based support environment, participating in sprint-based work where required.
 * Document solutions, troubleshooting steps and technical changes appropriately.

Technologies:

 * Cisco
 * Hyper-V
 * IAM
 * Support
 * ITIL
 * Microsoft 365
 * VMware
 * Windows
 * Office 365
 * CRM
 * Security, We are offering a 6-month contract for an experienced, hands-on 3rd Line Support Engineer working in a hybrid pattern of 3 days onsite and 2 days remote. We have a busy infrastructure and support team environment where this role provides additional technical support across 3rd Line functions, balancing BAU support with ongoing infrastructure and business projects. This is a genuine mix of troubleshooting and hands-on technical work across infrastructure, networking, servers, Microsoft 365, IAM, and end-user computing. We are working with VIQU IT, and this opportunity includes a referral reward of up to £1,000 for successful referrals, subject to terms.