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# TechOps Lead

- **Company:** Hozah
- **Location:** Croydon, UK
- **Experience:** Expert
- **Salary:** £50,000.0 - £60,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Domain Name System (DNS), IP Addressing, Virtual Private Networks (VPN), Log Analysis, Networking Basics, Network Planning and Design, Standard Sql, SQL Databases, Postman, Backend, Api Management
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905467355

## About the Role

* We manage a technical team today, or have very recently, with real direct reports and real performance conversations while staying hands-on ourselves.
 * We have run a busy operation with high ticket volumes, multiple sites and live incidents, and kept on top of it.
 * We are an adept service desk manager and know what to prioritise, when and what to escalate, and how to direct the teams workflow so the queue keeps moving.
 * Our instinct is to investigate first: querying data, testing APIs, and reading logs. L3 application support backgrounds fit this role well.
 * We have solid networking fundamentals, including IP addressing, DNS, and VPNs. Deep enterprise networking is not needed.
 * We stay calm during live incidents and organised when several things need attention at once.
 * We are able to commit to the Croydon hybrid working pattern with occasional UK site travel.
 * We have the right to work in the UK without requiring visa sponsorship.

## Description

* Lead the service desk and develop a small team of TechOps engineers.
 * Personally investigate the hardest faults across cameras, networks, kiosks, and our backend platform.
 * Use SQL, API testing, and log analysis to get to the root cause of operational problems.
 * Improve monitoring and alerting so we catch degradation before it becomes an incident.
 * Technically assist on new site launches, including network design, hardware specification, and commissioning.
 * Work closely with our Estate Manager, our developers, and the COO to improve the estate week on week.
 * Run 1:1s, set standards, manage KPIs, coach the team, and own the service desk.
 * Diagnose and resolve technical problems across hardware, software, and configuration through to resolution.

Technologies:

 * API
 * Backend
 * Hardware
 * Support
 * Network
 * SQL
 * Postman


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