> Markdown version of [/jobs/ext/3524486-it-service-analyst](https://www.wearedevelopers.com/jobs/ext/3524486-it-service-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Analyst - **Company:** ECS Recruitment Group - **Location:** Dunstable, UK - **Salary:** £40,978.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Spreadsheets, Configuration Management Databases, Configuration Management, Data Validation, Data Cleansing, Servicenow - **Published:** October 2, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5905467120 ## About the Role * Previous experience working in an IT administration, IT Service Management or ServiceNow environment * Good understanding of data quality and record management * Strong Microsoft Excel skills * Excellent attention to detail * Good organisational and administration skills * Comfortable communicating with different IT teams to gather information * Able to manage a workload involving large volumes of records and data * Good written and verbal communication skills * Previous experience using ServiceNow CMDB * Understanding of Configuration Items and basic CI relationships * Familiarity with Services and Service Offerings within ServiceNow * Basic understanding of ITIL or IT Service Management * Experience with data cleansing, data validation or administration projects * Previous experience working within a large IT environment ## Description * Maintain and update Configuration Item records within ServiceNow * Create, amend and retire records following agreed processes * Update CI information including ownership, support groups, status and other key attributes * Review records for missing or inaccurate information * Carry out routine CMDB housekeeping and data cleansing * Update relationships between records where information has been provided and validated * Maintain Service and Service Offering information within ServiceNow * Review ServiceNow records for incomplete, duplicate or inaccurate information * Correct data issues following agreed processes and standards * Identify missing information and follow up with the relevant IT teams * Support regular data validation exercises * Assist with the completion of data remediation activities * Maintain spreadsheets or trackers recording outstanding data issues and progress * Produce basic reports on data completeness and outstanding actions * Contact IT teams to gather missing Configuration and Service information * Follow up on outstanding information and actions * Maintain accurate records of updates and changes * Arrange meetings where required to gather or confirm information * Record actions and decisions from meetings * Provide regular updates on progress against allocated administration and data cleansing activities * Follow established Configuration Management and ServiceNow processes * Ensure records are updated in line with agreed data standards * Support Configuration Management reviews and audit activities by providing accurate information * Highlight records which do not meet agreed standards to the Configuration Manager * Assist with maintaining Configuration Management documentation Technologies: * CMDB * Excel * Support * ITIL * ServiceNow, We are working with a longstanding client, one of the worlds largest and most well-known solutions companies, supporting one of the UKs biggest hospitality businesses. This is an IT Service Analyst role based in Dunstable on a hybrid basis, with 3 days in the office and 2 days from home. It is a 2-month initial contract with a pay rate of £250 per day inside IR35. The role is focused on administration, data quality, and record maintenance within the ServiceNow platform, supporting Configuration Management and service information. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Anomaly Detection - Using unsupervised Machine Learning for detecting anomalies in customer base](https://www.wearedevelopers.com/videos/6-anomaly-detection-using-unsupervised-machine-learning-for-detecting-anomalies-in-customer-base) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)