> Markdown version of [/jobs/ext/3524501-it-technician](https://www.wearedevelopers.com/jobs/ext/3524501-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Education Support Professionals Ltd - **Location:** Reading, UK - **Salary:** £28,906.0 - £33,136.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, System Configuration, Desktop Computing, Microsoft SharePoint, Wi-Fi Technology, Tablet Computers, Microsoft InTune, Information Technology, Laptops - **Published:** October 2, 2026 - **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2996399667-2 ## About the Role * You'll have previous experience providing IT support, with good practical knowledge of Windows devices, hardware, software and troubleshooting. * You'll be confident dealing with users, able to manage multiple support requests and have a genuine interest in developing your technical knowledge. * Experience within a school would be beneficial but isn't essential. * You'll also need GCSEs in English and Mathematics, or equivalent, and demonstrate a strong commitment to safeguarding and the welfare of children and young people. ## Description This is a varied, hands-on role primarily focused on 1st and 2nd line support, Microsoft 365 and device management, but with plenty of opportunity to develop your technical experience across wider infrastructure and get involved in IT projects, system upgrades and new technology. It's an excellent opportunity for someone with a solid foundation in IT support who is looking for greater technical variety and the opportunity to progress their skills. What will you be doing? * Providing 1st and 2nd line technical support to staff and students * Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint * Administering users, groups and devices across Active Directory, Entra ID and Intune * Configuring and deploying laptops, desktops, tablets and other IT equipment * Troubleshooting hardware, software, network and Wi-Fi issues * Assisting with server and infrastructure administration * Supporting system maintenance, updates and patching * Contributing to IT projects, device deployments and system upgrades * Working with third-party suppliers to resolve technical issues * Identifying opportunities to improve IT systems and support services ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)