> Markdown version of [/jobs/ext/3524567-first-line-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3524567-first-line-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# First Line Technical Support Engineer

- **Company:** Krome Technologies Ltd
- **Location:** Chertsey, UK
- **Experience:** Starter
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Issue Tracking Systems, Microsoft Office, Software Engineering, TeamViewer
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905468632

## About the Role

* Were looking for someone with 1-2 years of professional experience in a similar role, or a recent college/university graduate seeking a first step into an IT career.
 * You have experience with or an understanding of MS Office, Active Directory, TeamViewer or similar tools, Exchange/Office 365, and antivirus software.
 * Experience using a ticketing system or working to SLAs is advantageous.
 * You have excellent written and spoken English and strong communication skills, in person and by telephone.
 * Youre personable and able to build rapport with IT technicians and integrate into our technical team and client IT departments.
 * Youre punctual, thorough, and attentive to detail.
 * IT qualifications are advantageous but not essential.
 * You have a valid UK driving licence and are available to travel to London and other client locations.

## Description

* Youll provide first-line technical support as part of our 24x7 Support Team.
 * Youll troubleshoot and resolve a range of hardware and software issues.
 * Youll work independently to address technical challenges and meet customer expectations and satisfaction.

Technologies:

 * Active Directory
 * Hardware
 * Support
 * Office 365
 * Security
 * REST