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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Manager - **Company:** Burns Sheehan - **Location:** UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Information Technology Operations, Microsoft InTune, Information Technology - **Published:** October 2, 2026 - **Apply:** https://www.burnssheehan.co.uk/job/platform-infrastructure-and-security/infrastructure-manager/j5867/ ## About the Role * Proven experience in an IT Operations Manager, Infrastructure Manager, Service Delivery Manager or similar role * Strong background across IT infrastructure, end-user computing and operational support environments * Good working knowledge of Azure, Microsoft 365, Intune and networking * Experience managing or improving service desk / support functions * Vendor management experience, ideally including working with outsourced support providers or MSPs * Technical credibility to deal with escalations and understand infrastructure issues, without needing to be fully hands-on day to day * Likely background in a mid-sized business where you have stayed close to both operations and technology * Someone comfortable working in an environment that is still maturing and becoming more structured ## Description IT Operations / Infrastructure Manager | Azure, Microsoft 365, Intune, Networking, Service Management, Vendor Management | €75,000 - €86,000 | Hybrid, Leusden A growing European holiday park and leisure business is looking for an IT Operations / Infrastructure Manager to help modernise and professionalise its technology estate. The organisation operates holiday parks across the Europe and is at the beginning of a wider transformation journey following new investment. This is a broad operational leadership role with responsibility for IT operations, infrastructure coordination, service management and vendor oversight. The environment is currently evolving from a more in-house support setup towards a more mature outsourced / MSP-led model, so the role will suit someone who can manage the current state while helping shape a more scalable future-state function. The successful person will need to be technical enough to handle escalations and understand the estate, but this is not a deeply hands-on engineering role. It is better suited to someone who combines infrastructure knowledge with operational leadership, stakeholder communication and strong supplier management experience. IT Operations / Infrastructure Manager | Key responsibilities * Lead IT operations and infrastructure coordination across a multi-site European business * Help transition the organisation from an in-house service desk model towards an outsourced / MSP-led support structure * Manage service partners and hold vendors accountable for service quality and delivery * Act as a key escalation point for major incidents, critical issues and service-related challenges * Support the coordination of regional / site-based technology delivery across multiple park locations * Work closely with internal technical specialists and help bring greater structure to IT operations * Contribute to service improvement, operational consistency and a more scalable support model IT Operations / Infrastructure Manager | Requirements * Proven experience in an IT Operations Manager, Infrastructure Manager, Service Delivery Manager or similar role * Strong background across IT infrastructure, end-user computing and operational support environments * Good working knowledge of Azure, Microsoft 365, Intune and networking * Experience managing or improving service desk / support functions * Vendor management experience, ideally including working with outsourced support providers or MSPs * Technical credibility to deal with escalations and understand infrastructure issues, without needing to be fully hands-on day to day * Likely background in a mid-sized business where you have stayed close to both operations and technology * Someone comfortable working in an environment that is still maturing and becoming more structured IT Operations / Infrastructure Manager | Why this role is interesting This is an opportunity to join a business at the start of a genuine transformation journey. The company is investing, reshaping its technology function and looking to build a more professional and scalable operating model. It will suit someone who enjoys bringing order to complexity, improving service delivery and helping a business move from reactive IT support towards a more mature operational setup. If you are an IT Operations Manager, Infrastructure Manager or Service Delivery leader looking for a role where you can combine technical understanding with operational ownership and vendor management, please get in touch. 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