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# Support Analyst

- **Company:** Jr101807aareon
- **Location:** Manchester, UK (Remote available)
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Microsoft Servers, SQL Databases
- **Published:** October 1, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/support-analyst/49768357

## About the Role

Client-facing support activity, including direct contact with customers to investigate, diagnose and resolve issues in a timely manner* Configuration and outcome management of support requests for ActiveH, Versaa and related Aareon products* Maintaining product documentation, knowledge base articles and standard delivery collateral* Assisting other Support team members with issues requiring deeper product or technical knowledge* Close working with Product and Development teams to feed back on issues, assist with root-cause analysis and inform future product releases and roadmap updates* Hybrid working pattern: primarily remote with regular on-site attendance at an Aareon office to support team collaboration and client delivery**Requirements****Essential*** Relevant experience in software support for SQL-based applications from a back-end perspective* Knowledge of Azure or Microsoft Server hosting environments* Ability to investigate, diagnose and resolve platform software issues,
determining customer requirements and delivering clear outcomes* Strong communication skills for effective client-facing support and internal collaboration* Able to plan, prioritise and manage workload, delivering results within time-sensitive deadlines* Must be a UK resident / UK passport holder**Desirable*** Background in social housing, healthcare or local government* Finance knowledge around rents, tenancy or related housing finance processes* Experience of writing or working with SQL queries* Database administration or similar* Knowledge of networking, server infrastructure and associated security management* Experience of working in an agile environment**Location & Eligibility*** Hybrid role: remote working combined with regular on-site attendance* Applicants must be able to commute to an Aareon office for on-site days (no relocation package is available)* Applicants must be UK residents / UK passport holders #J-18808-Ljbffr