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# Tech Support Engineer

- **Company:** Reliance High Tech
- **Location:** Manchester, UK
- **Salary:** £33,000.0 - £37,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Networking Hardware, Internet Protocol, Virtual Private Networks (VPN), Remote Access Technology, Standard Sql, SQL Databases, Systems Integration, Network Routers, Firewalls (Computer Science), Legacy Systems
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905466180

## About the Role

* Good understanding of IP networking, switches, firewalls, routers, and VPNs
 * IT support or helpdesk experience
 * Experience with patching, system upgrades, and remote access support
 * Strong communication skills and a self-driven approach
 * Experience with FAT testing
 * Familiarity with SQL and database technologies
 * Experience integrating platforms and systems
 * Active certifications in relevant security, IT, or networking areas
 * Self-motivated and proactive
 * Strong analytical and problem-solving mindset
 * Comfortable working in a dynamic, small-team environment
 * Holds a full UK driving licence and has access to own transport
 * Adaptable and open to change
 * Committed to self-development
 * Committed to delivering high standards and continuous improvement

## Description

* Provide remote technical support to customers and our internal engineering teams, resolving network, hardware, and connectivity issues to first- and second-line level
 * Act as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required
 * Carry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deployment
 * Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices
 * Provide responsive, hands-on support for our field-based engineers, systems, and customers
 * Support commissioning activities for our professional services team
 * Maintain documentation for processes, systems, assets, and credentials
 * Help transition legacy systems to new solutions

Technologies:

 * Hardware
 * Support
 * Network
 * SQL
 * Security