> Markdown version of [/jobs/ext/3526263-macos-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3526263-macos-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# macOS IT Support Engineer

- **Company:** Eligo Recruitment Ltd
- **Location:** Sunderland, UK (Remote available)
- **Salary:** £35,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, TCP/IP, Cloud Platform System, Microsoft InTune, SAP MDG, Casper Suite, Gsuite, User Accounts
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905466441

## About the Role

* Prior experience in 1st line support, helpdesk, or a similar technical role
 * Confidence working with macOS and ideally Windows environments too
 * Understanding of networking concepts including TCP/IP, DNS, and DHCP
 * Excellent communication and multitasking skills
 * A customer-first attitude and enthusiasm for learning
 * Experience using Jamf Pro or Kandji
 * Ideally Jamf Pro or Apple certifications
 * Familiarity with Microsoft 365, Google Workspace, or other cloud systems
 * Considerable experience using MDM tools such as Jamf, Kandji, Intune, or JumpCloud
 * Up-to-date IT certifications such as Apple Certified, CompTIA A+, ITIL, or Microsoft

## Description

* Be the go-to person for first, second, and third line IT support for macOS and some Windows users, handling calls, emails, tickets, and on-site support
 * Troubleshoot hardware, software, and network issues for a range of users
 * Assist with onboarding and offboarding, including device setup, user accounts, and permissions
 * Keep documentation up to date with clear notes and resolutions
 * Deliver an exceptional support experience both remotely and on-site

Technologies:

 * Cloud
 * Hardware
 * Support
 * ITIL
 * macOS
 * Microsoft 365
 * Network
 * Security
 * TCP/IP
 * Windows
 * Office 365


## Related Videos

- [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)