> Markdown version of [/jobs/ext/3526279-senior-it-service-management-itsm-consultant](https://www.wearedevelopers.com/jobs/ext/3526279-senior-it-service-management-itsm-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Service Management (ITSM) Consultant - **Company:** CGI Group Inc. - **Location:** UK - **Experience:** Expert - **Salary:** £74,566.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Cloud Services - **Published:** October 2, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5902861108 ## About the Role You'll have strong practical experience in IT Service Management and enjoy helping organisations improve the way they deliver technology services. You'll be an effective communicator who can engage confidently with stakeholders at all levels, balancing strategic thinking with practical implementation. You'll also be motivated by continuous learning and enjoy working collaboratively across diverse client environments. Essential qualifications * Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4) * Proven experience implementing and improving ITSM processes * Experience across one or more areas including Incident, Problem, Change, Request, Knowledge, Configuration or Service Transition Management * Strong understanding of ITSM frameworks, governance and operational best practice * Excellent stakeholder management, communication and presentation skills * Ability to produce high-quality reports, proposals and client documentation * Experience advising clients on service management improvements and operating models * Knowledge of service management tooling, automation and modern delivery approaches * Comfortable working across multiple client engagements and industries * Willingness to travel within the UK for client engagements Desirable experience * SIAM experience * ISO20000 or related service management standards * Cloud service management * ITSM automation and workflow optimisation * Public sector consulting experience * ITIL Managing Professional, ITIL Expert or equivalent certification #LI-LW1 * Business Process Consulting * Business Process Consulting * Communication * Detail-oriented * IT Service Management * Process Management Together, as owners, let's turn meaningful insights into action. ## Description In this role, you will work closely with clients to assess, design and improve IT service management capabilities across the full service lifecycle. You'll apply your operational expertise to deliver practical, outcome-focused recommendations, helping organisations modernise their service management frameworks, operating models, tooling and ways of working. Working across a variety of engagements, you'll build trusted client relationships, contribute to strategic transformation initiatives and help deliver measurable improvements in service quality, efficiency and customer experience. You'll also play an important role in the continued growth of CGI's Service Advisory Practice by contributing to consultancy bids, developing innovative approaches, sharing knowledge across the team and supporting the evolution of our service management capabilities. You'll work alongside experienced colleagues who will support your development while giving you the opportunity to take ownership of client outcomes and expand your consulting expertise. Key responsibilities * Lead & deliver IT service management assessments and improvement engagements * Assess & optimise ITSM processes, operating models and service capabilities * Design & implement service management frameworks aligned to client needs * Advise & influence client stakeholders on ITSM best practice and transformation * Support & contribute to consultancy bids and solution development * Improve & modernise service management tooling and automation capabilities * Collaborate & share knowledge across consulting and delivery teams * Develop & maintain high-quality reports, recommendations and client presentations * Promote & embed Agile approaches within service management environments * Support & strengthen service transition, governance and continual improvement initiatives ## Related Videos - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)