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# Senior 2nd Line Engineer

- **Company:** Set2Recruit
- **Location:** Exeter, UK (Remote available)
- **Experience:** Expert
- **Salary:** £35,000.0 - £37,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Microsoft Office, Windows Servers, Networking Basics, Routing, Windows PowerShell, TCP/IP, Virtualization Technology, Scripting, Microsoft InTune, Information Technology, Vmware
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905468253

## About the Role

* Right to work in the UK
 * At least 5 years experience in an IT support role within an MSP or managed IT environment
 * Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments
 * Familiarity with VMware or Hyper-V virtualization
 * Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP
 * Strong troubleshooting skills and ability to work in a fast-paced service desk environment
 * Excellent communication skills, with the ability to assist technical and non-technical users
 * Willingness to work one weekend in every four weeks and follow a service desk shift pattern
 * Desirable: Microsoft certifications such as MS-100, MS-500, or AZ-104
 * Desirable: PowerShell or basic scripting experience
 * Desirable: Familiarity with monitoring, backup, or security tools

## Description

* Provide second-line support for client IT systems and handle tickets escalated from first line
 * Troubleshoot and resolve issues involving Microsoft 365 or Office 365, Azure, Intune, and Windows Server
 * Support virtualization platforms such as VMware or Hyper-V, along with endpoint devices
 * Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing
 * Maintain clear and accurate ticket documentation and provide timely client updates
 * Escalate complex or high-priority issues to third-line engineers as needed
 * Contribute to a busy service desk, meeting SLA targets and quality standards

Technologies:

 * Azure
 * Cloud
 * Hyper-V
 * Support
 * Microsoft 365
 * Office 365
 * PowerShell
 * Security
 * TCP/IP
 * VMware
 * Windows


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