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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infinera Remote Support Engineer - Optical Network Deployment - **Company:** KMS Communications Limited - **Location:** UK (Remote available) - **Salary:** £91,000.0 - £104,000.0 - **Contract:** Temporary contract - **Skills:** Wavelength-Division Multiplexing, Network Planning and Design, Hardware Testing - **Published:** June 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=9385489032c52039 ## About the Role Do you have experience in Telecommunication?, * Optical transmission systems * 10GE and 100GE service environments * Photonic channel deployment and service activation * Infinera management systems Required Experience Applicants should have: * Proven experience supporting Infinera optical transport platforms. * Strong understanding of DWDM / optical transmission networks. * Experience with remote commissioning, provisioning, or deployment support. * Ability to troubleshoot alarms, service issues, and hardware-related faults. * Understanding of optical service testing and turn-up processes. * Ability to work with field engineers in real time during deployment windows. * Strong written and verbal communication skills. * Ability to follow provided work instructions and service definitions. Desirable Experience The following would be advantageous: * Previous experience supporting Virgin Media O2, Ciena, Infinera, or carrier network environments. * Experience with 10GE and 100GE circuit activation. * Familiarity with Y.1564 / EtherSAM service testing. * Experience working on multi-site UK telecoms deployment projects. * Ability to assist with deployment-ready engineering documentation, port mapping, or service parameter references. ## Description KMS Communications Ltd is seeking an experienced Infinera Remote Support Engineer to support a newly awarded optical network deployment project involving Infinera DTN-X equipment across multiple UK sites. The role will provide remote technical support to field engineers during installation, commissioning, turn-up, service activation, and troubleshooting activities. The successful candidate must have strong practical knowledge of Infinera platforms and be confident supporting live deployment teams remotely. This is a project-based support role and may suit an experienced optical transmission engineer, NOC engineer, commissioning engineer, or Infinera specialist., The engineer will provide remote support for Infinera-related deployment activities, including: * Remote technical support during Infinera hardware installation and turn-up. * Support for Infinera DTN-X platforms and associated modules. * Assistance with service activation and remote provisioning activities. * Alarm analysis, fault diagnosis, and troubleshooting. * Coordination with on-site engineers during installation and testing. * Support with module recognition, hardware validation, and system checks. * Guidance during commissioning and service validation activities. * Escalation support for Infinera-related issues during deployment. * Clear communication with field teams and project stakeholders. * Support with documenting issues, actions taken, and resolutions., This is a remote support role. Support will be required during planned installation and activation windows across the project. The role may involve: * Scheduled remote support sessions. * Ad-hoc troubleshooting support during deployment. * Coordination with on-site engineers. * Possible out-of-hours or weekend support depending on site access windows. Important Scope Note This role is for remote Infinera technical support only. 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