> Markdown version of [/jobs/ext/3527034-2nd-line-help-desk-engineer-surrey](https://www.wearedevelopers.com/jobs/ext/3527034-2nd-line-help-desk-engineer-surrey). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 2nd Line Help Desk Engineer - Surrey

- **Company:** Jump IT Recruitment Solutions Limited
- **Location:** Guildford, UK
- **Salary:** £32,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Software, Remote Desktop Services, Office365
- **Published:** October 1, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2993447612-2

## About the Role

Good experience of 1st and 2nd Line support is needed across desktop, mobile, and laptops using Microsoft-based tech (Office365, AD, etc.)

Good problem-solving skills are essential.

Excellent interpersonal skills are expected.

## Description

1st Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network


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